PARTS SALES

Essential Duties

• Assists all customers and technicians in selecting required parts in a friendly, professional and efficient manner.

• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

• Answers phone calls, providing price quotes and other information.

• Reviews service estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.

• Provides high level of service to internal and external customers.

• Pulls and fills orders from stock.

• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

• Notifies the service advisor and the customer when special ordered parts have been received.

• Notifies the body shop when all parts have arrived and when they will be delivered.

• Pulls orders for service technicians, making sure all parts are tagged with customer names and job number.

• Follows up on back-ordered parts.

• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

• Replenishes assigned inventory daily.

• Assists outside sales representatives with their orders.

• Makes sure all internal requests for parts are billed on service repair order.

• Receives payment from retail customers or obtains credit authorization.

• Ensures that all charge sales are signed by the customer.

• Ensures that all customers receive their copy of the invoice.

• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

• Issues and tracks requested shop tools to technicians.

• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.

• Sets up orders for daily shipment, delivery or pick-up.

• Keeps front and rear counter areas clean and uncluttered.

• Participates in all training programs that are made available.

• Keeps current on new products and product updates.

• Participates with the parts manager in maintaining a lost sales tracking program.