What are the responsibilities and job description for the Customer Service Representative position at Bill Meador Insurance Agency?
Insurance Customer Service Representative
Bill Meador Insurance Agency – Roanoke, VA
Are you the kind of person who thrives on helping others, solving problems, and making complex things feel simple? Join Bill Meador Insurance Agency, where relationships matter and every client interaction is an opportunity to make a real difference.
We’re looking for a friendly, detail-oriented Insurance Customer Service Representative to be the trusted point of contact for our clients—guiding them through their auto, home, and commercial insurance needs with confidence and care.
- Be the go-to support for clients, answering questions and providing clear, timely solutions
- Assist customers with policy changes, billing inquiries, claims support, and coverage reviews
- Help clients understand their auto, homeowners, and commercial policies—no jargon, just clarity
- Build lasting relationships by delivering exceptional, personalized service
- Work closely with agents to ensure clients have the right coverage for every stage of life or business
- You genuinely enjoy helping people and creating positive experiences
- Strong communication skills—you can explain complex topics in a simple, friendly way
- Highly organized with strong attention to detail
- Comfortable multitasking in a fast-paced, team-oriented environment
- Previous insurance or customer service experience is a requirement
- Supportive, family-oriented agency culture
- Opportunities to grow your career in the insurance industry
- A chance to make a meaningful impact in your local community
- Competitive pay with commission and bonus opportunities
If you’re ready to turn everyday interactions into lasting relationships and help clients feel confident about protecting what matters most, we’d love to meet you.
Apply today and become a trusted advisor at Bill Meador Insurance Agency.