What are the responsibilities and job description for the mobile service coordinator position at Bill Jarrett Ford?
- The Mobile / Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership.This role coordinates and manages all Mobile Service activities within the dealership.
Skills / Knowledge - knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader
Qualities - trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough
Responsibilities
- Manage RO Process
- Mobile Service Advisor
- RO creation
- Ensure correct parts
- RO closeout
- Process payment
- Manage Parts Process
- Coordinate with Parts Department to ensure parts availability for repair
- Coordinate with Parts Department to add additional sales
- Ensure Mobile Service Units are loaded with needed parts for repairs
- Add parts to the RO as required
- ensure unused parts are accounted for and added back into inventory
- Schedule
- Take incoming Mobile Service requests
- Determine scheduled day and time , maximizing route optimization
- Route
- Utilize Route Optimization to set Mobile Service appointments
- Dispatch
- Dispatch appropriate Mobil Service Unit and Technician for requested repair
- Determine if repair request is within the Mobile Service scope
- Customer Communication Prior to and During Repair
- Confirm customer appointment
- Communicate day of Mobile Service status
- Customer Follow-Up
- Ensure customer satisfaction
- Marketing
- Solicit Fleet business
- Promote Mobile Service