What are the responsibilities and job description for the General Motors Service Technician Shop Forman position at Bill Hood Chevrolet?
Full job description
The mission of the Shop Foreman is to maximize the efficiency and profitability of the shop by acting as a link between management and technicians, relaying policy and providing feedback on technicians' needs and concerns. The Shop Foreman should excel in technical knowledge and be able to train, assist and supervise technicians.
DUTIES AND RESPONSIBILITIES:
- Assist the Service Manager
- Manage technicians
- Troubleshoot problem vehicles
- Road test with customers when needed to duplicate
- Assist customers with any questions
- Help Technicians' diagnoses of vehicles
- Enroll Technicians for training and check that training is complete and done in a timely manner.
- Check repair orders in the morning and throughout the day for any recalls and gather enough information to duplicate customer concerns.
- Complete labor operations and technician labor times on repair
- Obtain authorization codes for warranty on repair orders and make sure correct parts are on the repair order.
- Obtain authorization codes
- Complete comparisons for repair or replacement of engines and Get approval from General Motors Product Quality Control for replacement, if within the guidelines.
- Have authorization from GM for warranty repairs after the original warranty has expired, and the operation codes for the related repairs
- Special tools and equipment, updates to special equipment and inventory. Order tools when needed.
- Track internal repair orders; including used vehicles repair orders.
- Make sure used vehicles are inspected, repaired and detailed
- Help open and close the Service Department on a daily
- Perform evaluations of shop