What are the responsibilities and job description for the BMW Automotive Service Greeter position at Bill Dodge Auto Group?
Bill Dodge Auto Group: A Family-Owned Business for Over 50 Years!
At Bill Dodge Auto Group, family values are at the core of our operations, and we're on the lookout for like-minded individuals who want to join our team. If you thrive in a communicative, collaborative, and supportive atmosphere, we could be the perfect fit for you!
Are you a warm, approachable individual with a genuine passion for helping others? Do you take pride in delivering exceptional customer experiences and strive to brighten someone's day with your service? If so, we invite you to consider an exciting opportunity at Bill Dodge Auto. We are seeking a dynamic individual who embodies a perfect mix of outstanding customer service skills, strong organizational abilities, and effective time management. As the first point of contact for our customers, you will play a crucial role in shaping their experience at our dealership. Your friendly demeanor and commitment to excellence will not only set the tone for their visit but also contribute to our reputation for outstanding service.
At Bill Dodge Auto, we believe that every interaction matters. We are looking for someone who shares our commitment to creating a welcoming atmosphere and who is eager to assist customers in navigating their automotive needs. If you are ready to take on a pivotal role in our team and make a positive impact on our customers' experiences, we would love to hear from you. Join us in our mission to provide unmatched service and foster lasting relationships with our valued customers.
Compensation: $18 per hour
What We Offer:
- Health/Dental/Vision Insurance
- 401k retirement plan
- Paid Time Off
- Short and Long-Term Disability Insurance
- Customer and Employee Referral Programs
- Career Advancement Opportunities
- Employee discounts on sales, parts, and service
Primary Responsibilities:
- Greets all customers entering the service area with a friendly, upbeat attitude. Answers their questions, begins the write-up process, or directs them to the appropriate person or location.
- Records customer’s name, VIN, tag number, and mileage. Performs vehicle walk around to notate vehicle condition including any existing vehicle damage.
- Helps to controls service traffic flow and parking. Ensures that vehicles are parked in assigned areas, are locked, and all keys are marked and put away correctly.
- Provides coverage for Service Advisors during breaks or time off. Helps to answer incoming calls and makes and records service appointments for customers.
- Helps to maintains clean and safe service drive and service write-up areas.
- Works with others to assist all departments in maintaining an above market Customer Satisfaction Index (CSI) score and/or above market retention metrics.
Job Requirements/Qualifications:
- Satifactory Background Check
- Valid Driver’s License w/ acceptable driving record
- Excellent oral and written communication skills with a strong attention to detail
- Be a dedicated, energetic, team player with eagerness to improve the customer experience
- Time management skills and the ability to complete multiple projects on time with varying timelines and priorities
- Must be able to work full-time, M-F
Bill Dodge Auto Group is an equal opportunity employer committed to diversity and inclusion.
7Ar75
Salary : $18
