What are the responsibilities and job description for the Customer Service Representative position at Bilinski Sausage Co?
Location: Cohoes, NY
Hours: Monday–Friday, 7:30 AM–4:00 PM, with possible later hours during peak order periods
Reports To: Customer Relationship Manager
Rate: $30.00 per hour
Employment Type: Full-time
Successful applicants in-person and must live or relocate within 30 miles of our Cohoes, NY location - this is not a remote work position.
About Us
Bilinski’s is a leading producer and distributor of high-quality sausages. We are dedicated to crafting exceptional products while ensuring efficient and seamless operations. Our team values innovation, precision, and a commitment to customer satisfaction.
Position Overview
We are seeking a dynamic and detail-oriented Customer Service Representative to join our team. This role combines the critical functions of processing customer orders accurately and analyzing supply chain operations to optimize performance and efficiency. The ideal candidate will thrive in a fast-paced environment, be highly organized, and possess strong analytical and problem-solving skills.
Key Responsibilities
Order Processing
Hours: Monday–Friday, 7:30 AM–4:00 PM, with possible later hours during peak order periods
Reports To: Customer Relationship Manager
Rate: $30.00 per hour
Employment Type: Full-time
Successful applicants in-person and must live or relocate within 30 miles of our Cohoes, NY location - this is not a remote work position.
About Us
Bilinski’s is a leading producer and distributor of high-quality sausages. We are dedicated to crafting exceptional products while ensuring efficient and seamless operations. Our team values innovation, precision, and a commitment to customer satisfaction.
Position Overview
We are seeking a dynamic and detail-oriented Customer Service Representative to join our team. This role combines the critical functions of processing customer orders accurately and analyzing supply chain operations to optimize performance and efficiency. The ideal candidate will thrive in a fast-paced environment, be highly organized, and possess strong analytical and problem-solving skills.
Key Responsibilities
Order Processing
- Accurately process and manage customer orders from receipt to delivery.
- Collaborate with sales, production, and logistics teams to ensure timely and efficient order fulfillment.
- Address and resolve order-related issues, such as delays, shortages, or discrepancies.
- Maintain accurate records of orders, inventory, and shipments in the company’s system.
- Monitor ordering trends and communicate with sales and production teams of deviations, upward or downward customer trends.
- Monitor and evaluate supply chain performance metrics, including inventory levels, production schedules, and transportation costs.
- Identify bottlenecks, inefficiencies, and areas for improvement within the supply chain.
- Develop and present data-driven insights and recommendations to streamline operations.
- Support demand forecasting and inventory planning by analyzing historical data and market trends.
- Work closely with procurement, production, and logistics teams to align operations with business goals.
- Prepare regular reports and dashboards to communicate key supply chain metrics to management.
- Assist in the development and implementation of process improvements and cost-saving initiatives.
- Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
- 2 years of experience in order processing, supply chain management, or logistics.
- Strong analytical skills with proficiency in data analysis tools (e.g., Excel, ERP systems).
- Exceptional attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Familiarity with the food manufacturing industry is a plus.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Competitive salary
- Participatory Health, dental, and vision insurance available
- Simple IRA with company match
- Paid time off and holidays
- Opportunities for growth and development
Salary : $30