Assistant Property Manager - Affordable Property

LOCATION
Winslow Commons - St. Paul, MN (169 Units)

HOURS

32 hours/week

Monday, Tuesday, Thursday, Friday, 8:30 am - 5:00 pm
Scheduled dates and hours subject to change at employer discretion

PAY, BENEFITS, AND PERKS

​​Hiring Pay Range: $21.00 - $25.00/hr ​​

• Competitive benefit package, including HSA employer contribution, starting 1st of the month after hire
• Eligible for Leasing Commissions and Renewal Bonuses
• 401(k) Plan with employer match
• Ten paid holidays, no waiting period to receive holiday pay
• Generous Paid Time Off (PTO) and rollover options
• Volunteer Time Off (VTO), along with additional company sponsored volunteer opportunities
• Company paid benefits including Life Insurance, Short Term and Long Term Disability
• Employee Assistance Program (EAP)
• Educational Assistance options
• Rent discount
• Life Time Fitness Membership discount

The hiring pay range and list of benefits that are posted are an estimate and not designed to cover a complete listing of all aspects of the position. Reach out to Human Resources with any questions (hr@tbigos.com).

SUMMARY

The Assistant Property Manager II provides support to the Property Manager for all operational and financial aspects of a property in order to meet company goals. The Assistant Property Manager will be involved in areas such as collections, resident relations, maintenance and compliance with company safety program, and all laws and company policies. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required; duties assigned may differ based on property. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES

Leasing

• Handle incoming phone inquiries regarding available apartments and the current status of the Waiting List. Provide all information requested and encourage the prospect to schedule an appointment to visit the property
• Maintain property Waiting List
• Demonstrate community and apartment knowledge by communicating the features and benefits of each
• Follow-up with prospects regarding current availability and Waiting List status
• Demonstrate community and apartment knowledge by communicating the features and benefits of each
• Follow-up with prospects who have not made a decision and continue to sell the Bigos property
• Attend required trainings and meetings
• Inspect vacant apartments and complete light cleaning 'sparkles' as needed to maintain rent ready condition

Administrative

• Qualify all prospective renters by gathering applicant's rental history and obtaining approval according to company compliance functions
• Assist in coordinating the turnover schedule, including scheduling vendors and coordinating identified work
• Move-in new renters, including discussing their lease and resident handbook and conducting move-in inspections
• Move-out departing renters including vacate notices and conducting move-out inspections
• Assist with rent collection, including accepting payments and sending notices on delinquent accounts
• Comply with all safety program requirements and work to promote safety in the workplace
• Other duties as assigned

Compliance

• Prepares all resident files to include all preparatory paperwork
• Processes applications and annual recertifications in Rent Café
• Ensures compliance with state, federal and local housing laws
• Stays current with any changes in fair housing and affordable housing compliance requirements
• Assists with subsidy administration in accordance with HUD rules and regulations

Resident Retention

• Assist in planning resident functions. Attend functions and participate as needed
• In absence of the Property Manager, listen to resident requests, concerns, and comments
• Quickly enter maintenance work orders and inform the maintenance team. Ensure maintenance repairs are handled satisfactorily. Follow up with residents as needed

QUALIFICATIONS

Education and Experience:

• High school diploma or GED required; Associates degree preferred
• Experience completing Move In, Annual and Interim Resident Recertifications per HUD guidelines, strongly preferred
• Affordable Housing compliance experience strongly preferred
• At least 1-2 years in customer facing positions
• Experience in handling sensitive, confidential information
• Knowledge of Microsoft Office, including Word, Excel, and Outlook
• Experience with Yardi preferred

Skills and Abilities:

• Fluent in English and skilled in oral and written communication
• Ability to use tact and diplomacy in a clear, courteous manner when dealing with co-workers and the public
• Decision-making, problem solving, and time management skills
• Attention to detail
• Ability to work collaboratively in a team environment
• Real Estate Licenses must not be active while working in this role
• Ability to travel for required trainings, meetings and company events

Physical Demands:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; strength to lift and carry items weighing up to 10 pounds; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone. Must be able to quickly and easily navigate the property/building as required to meet the job functions, including climbing stairs and walking the hallways and common areas.

Personal Protective Equipment: None

Work Environment: Office working conditions, On property