Strategic Relationship Manager

The Strategic Relationship Manager develops, scales, and manages Bighorn Law’s strategic referral networks to drive sustained business growth. Serving as a primary ambassador for the firm, this role cultivates high-value relationships with external partners, including healthcare providers, law firms, labor unions, and community organizations.

The ideal candidate blends relationship-building with operational rigor: leveraging CRM systems to track KPIs, establishing standard operating procedures, and building scalable playbooks that ensure consistent, ethical, and high-impact partnership management across all jurisdictions.

Compensation: $45,000 - $85,000 yearly

Qualifications

• 3–5 years of experience in business development, strategic partnerships, account management, or legal/healthcare marketing. Prior law firm or professional services experience is strongly preferred.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field; equivalent practical experience will be considered.
• Proven, hands-on experience utilizing and configuring CRM platforms (e.g., Filevine, HubSpot, Lead Docket, or similar legal CRMs) to manage pipelines, track partner lifecycles, and generate KPI-driven executive reports.
• Demonstrated ability to create structured playbooks, SOPs, and cross-functional workflows from scratch to scale relationship-management operations.
• Track record of sourcing, negotiating, and sustaining partnerships with external entities, particularly law firms, medical providers, and professional organizations.
• Familiarity with attorney ethics rules, professional conduct regulations, and referral compliance standards across jurisdictions.
• Exceptional interpersonal communication, active listening, executive presentation skills, and the organizational capacity to manage multi-state partner pipelines concurrently.
  
  

Responsibilities

• Proactively source, build, and maintain reciprocal referral relationships with law firms, labor unions, veterans' groups, professional associations, and community entities to generate steady inbound case pipelines.
• Establish and scale relationships with medical practices, specialists, and treatment facilities across all jurisdictions where the firm operates, actively maintaining and expanding the internal provider network directory.
• Serve as the primary point of contact for all external partners, conducting timely follow-ups, maintaining routine contact cadences, and executing partner appreciation and gifting initiatives that strictly adhere to legal ethics rules.
• Organize, schedule, and execute external-facing initiatives—including executive lunches, firm presentations, networking events, workshops, and educational seminars—connecting Bighorn Law attorneys with prospective partners.
• Partner with marketing, intake, and firm leadership to evaluate sponsorship and community engagement opportunities, serving as the frontline liaison for resulting business development channels.
• Act as the owner for the firm’s relationship management CRM, maintaining rigorous data hygiene, contact pipeline tracking, and accurate referral attribution.
• Track, analyze, and report on core KPI translating metrics and market shifts into actionable growth recommendations.
• Author, institutionalize, and continually update standard operating procedures and tactical outreach playbooks, establishing seamless end-to-end referral workflows from initial contact to client intake and case-status updates.