What are the responsibilities and job description for the Insurance Claims Intake Coordinator position at Bigfoot Roofing & Construction, INC?
Insurance Claims Intake Coordinator
Full Time | On-Site (Oveido, FL) | $25 per hour Bonus/Overtime Opportunities
About Bigfoot
Bigfoot Roofing & Construction LLC is a fast-growing roofing and restoration company focused on delivering high-quality service and fast, efficient project execution. We specialize in insurance-based roofing projects and pride ourselves on strong communication, streamlined processes, and a team-first culture. As we continue to grow, we’re building out key operational roles to support our field teams and ensure an exceptional customer experience from start to finish.
What You'll Do
- Monitor and manage multiple insurance claim portals, ensuring jobs move efficiently through each stage
- Serve as a key point of contact for adjusters, inspectors, customers, and internal teams
- Handle job intake and onboarding, including:
- Collecting deductibles
- Assisting with material/color selections
- Preparing jobs for production handoff
- Schedule and coordinate projects, inspections, tarp jobs, and crews as needed
- Enter and maintain accurate customer and job data in company systems
- Assign work orders and coordinate with project managers, subcontractors, and vendors
- Provide proactive customer communication, including status updates and follow-ups
- Answer and route incoming calls and provide administrative support to the team
- Upload, organize, and manage job documentation, photos, and claim files
- Ensure all required insurance documentation, contracts, and permits are completed and submitted
- Assist with permit applications and tracking, including communication with municipalities if needed
- Support estimating efforts by compiling documentation, photos, and (if experienced) writing estimates
- Review and audit jobs in progress to ensure timelines and process compliance
- Maintain detailed records of all communication and job activity
- Mandatory after-hours/on-call support during storm events, as needed (bonus compensation)
What We're Looking For
- Preferred experience with insurance claims intake and coordination, and an understanding of roofing and restoration scopes
- Familiarity with Xactimate or Symbility is a strong plus
- Basic understanding of roofing systems and storm damage (hail/wind) preferred
- Strong organizational, time management, and multitasking abilities
- Excellent attention to detail and problem-solving skills
- Strong written and verbal communication skills
- Ability to work independently and in a fast-paced environment
- Customer-first mindset with a focus on delivering high-quality service
- Comfortable learning and navigating multiple systems and software platforms
- Previous experience in scheduling, dispatching, customer service, or administrative roles is a plus
- High school diploma or equivalent required
Benefits/Compensation
- Base salary performance-based incentives
- Full-time, in-office position
- Opportunity to grow within a rapidly scaling company
- Hands-on training and development ahead of peak storm season
- Dynamic, team-focused work environment
- Medical, Dental, Vision, and Life benefits offered. 401(k) offered. Holiday and PTO policies.
If you’re someone who thrives on organization, speed, and making things happen behind the scenes, we’d love to hear from you. Join Bigfoot and play a key role in driving our operations forward during our most critical seasons.
Salary : $25