What are the responsibilities and job description for the Technical Writer position at Bigbear.ai?
BigBear.ai is seeking a Technical Writer to support our team. This position can be done fully remote.
What you will do
- Work with product managers and engineers to produce and maintain professional documentation, including: User Guides, Integration Guides, API Developer Guides, In-platform documentation (tooltips, welcome instructions, etc.).
- Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
- Maintain a library of application documentation, cataloging it for internal and/or external use.
- Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
- Integrate use case and functional data into user documentation and examples.
- Communicate information in a way that is engaging and understood by users.
- Gather customer feedback on documentation to improve usability.
- Ensure consistency in training documentation.
What you need to have
- 3 years of technical writing experience
- Strong written and verbal communications and experience working with content in multiple mediums.
- Experience working cross-departmentally to communicate product intent, context, and nuance.
- Strong experience owning an end-to-end documentation creation process.
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
- A positive attitude, willing to jump in and tackle new challenges.
What we'd like you to have
- Experience working with the following tools: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Intercom, Mixpanel.
About BigBear.ai
A leader in decision dominance for more than 20 years, BigBear.ai operationalizes artificial intelligence and machine learning at scale through its end-to-end data analytics platform. The Company uses its proprietary AI/ML technology to support its customers’ decision-making processes and deliver practical solutions that work in complex, realistic and imperfect data environments. BigBear.ai’s composable AI-powered platform solutions work together as often as they stand alone: Observe (data ingestion and conflation), Orient (composable machine learning at scale), and Dominate (visual anticipatory intelligence and optimization).
BigBear.ai’s customers, which include the U.S. Intelligence Community, Department of Defense, the U.S. Federal Government, as well as customers in the commercial sector, rely on BigBear.ai’s high value software products and technology to analyze information, identify and manage risk, and support mission critical decision making. Headquartered in Columbia, Maryland, BigBear.ai has additional locations in Virginia, Massachusetts, Michigan, and California.
BigBear.ai will request COVID-19 vaccination status information as part of the onboarding process.
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