Service BDC Representative - Big Valley Ford

At Big Valley Ford, we’re more than just a dealership; we’re a family. We believe in taking care of our employees and providing a supportive, engaging work environment. You’ll be part of a team that values hard work, integrity, and a positive attitude.

Why Work for Big Valley Ford?

At Big Valley Ford, we aren’t just selling the best-selling trucks in America; we’re building a legacy of service in our community. When you join our team, you’re joining a "Ford Tough" family that values grit, reliability, and mutual respect.

• A Legacy of Excellence: Work with a brand that defined the American automotive industry. We take pride in our heritage and bring that same passion to our customer service every day.
• A True Family Atmosphere: We believe in taking care of our own. You’ll find a supportive, engaging work environment where your voice is heard and your hard work is noticed.
• Invested in Your Growth: Whether you’re looking to master the BDC world or move into service management, we provide the training and stability you need to build a long-term career.
• Community Focused: We’re more than a dealership; we’re a local fixture. You’ll be part of a team that values integrity and a positive attitude, helping our neighbors stay safe on the road.

Service BDC Representative Job Responsibilities

• Customer Logistics: Answer and manage a high volume of incoming service calls, scheduling appointments with accuracy and professionalism.
• PDI Coordination: Act as the primary advisor for Pre-Delivery Inspections, coordinating with the sales department and technicians to ensure new inventory is frontline-ready.
• Service Outreach: Perform outbound follow-ups to confirm appointments and update customers on their vehicle status.
• Administrative Support: Maintain organized service records and assist the management team with daily workflow reporting.
• Brand Ambassador: Handle customer inquiries regarding dealership services, recall information, and basic maintenance needs.

Schedule: 7 AM - 4 PM, Monday through Friday.

Service BDC Representative Benefits and Compensation

In addition to competitive pay, we are proud to offer:

• Top-tier benefits, including Health Insurance starting at under $100 per month.
• Dental, Vision, Pet, and Company-Paid Life Insurance.
• 401k with Company Match and Employee Assistance Plan.
• Generous Paid Time Off that accrues from Day 1.
• Employee pricing for you and your family on vehicles, service, and parts.

Service BDC Representative Qualifications

• The Ultimate Multitasker: Highly organized and able to pivot between phone calls and logistical coordination in a fast-paced environment.
• Communication Pro: Outgoing and customer-focused with excellent verbal and written skills.
• Tech Savvy: Proficient with basic computer skills (Microsoft Office, email, etc.); experience with dealership CRM or DMS software is a major plus.
• Reliable Team Player: Proactive, dependable, and ready to support both the sales and service teams.

Corporate Requirements: Must be 18 years or older with a valid driver’s license and clean driving record; able to pass a criminal background check and pre-employment drug screen.

This role is the "command center" for our service flow. If you thrive on being organized and providing top-tier service, we have a spot for you. Join the Big Valley Ford family and help us stay world-class!

Salary : $20 - $23