What are the responsibilities and job description for the Stadium Usher (2026 season) position at BIG TOP EVENTS LLC?
Stadium Ushers are the face of the guest services experience at Breese Stevens Field. Interested candidates should have a positive attitude, outgoing personality, and work well in group settings.
Responsibilities include:
- Greet and assist customers to their seats while maintaining a positive attitude and a smile.
- Become an expert of the stadium layout, seating areas, and guest amenities.
- Recognize situations which require escalation to Full-Time staff to ensure customer satisfaction and/or safety.
- Stadium Ushers may be assigned to working entrance gates, using handheld scanners to screen admission tickets.
- Stadium Ushers may be assigned to work reserved parking areas to ensure only authorized guests use the limited number of available parking spaces.
- Stadium Ushers may be responsible for reviewing guest tickets to monitor access to hospitality sections, including providing wristbands to eligible guests.
- Stadium ushers are expected to treat all guest in a respectful manner.
- Stadium Ushers will be asked to stand for extended periods of time and move around the stadium as needed.
- Maintain a positive, safe, and fun work environment.
- As an usher, greeter or ticket taker, you help to ensure safety and help maintain the cleanliness access points while engaging with guests to assist with their needs before, during and after the event.
- Assist in verifying staff credentials to generally restricted areas.
- Assist patrons by giving directions places inside or outside the venue.
Requirements include:
- Ability to stand and/or walk for extended periods of time (~ 4-8 hours/shift).
- Must be able to remain in a stationary standing position for 50% or more of the shift.
- Must be able to effectively communicate in a respectful manner with guest and staff.
Stadium Ushers are hired for the outdoor event season at Breese Stevens Field which typically runs from May to late October. This is a part-time, hourly position with most scheduled work occurring in the late-afternoon and evening. Scheduled shifts can be both weekdays and weekends.