Assistant Store Manager

Assistant Store Manager-Operations

Since 1978, Big Tool Box has been the family-owned hardware haven where “all the expertise is under one roof,” putting customer service at the heart of everything it does. Spanning five powerhouse categories—Ace Hardware and Tools for every nut, bolt, and power tool imaginable; the Rental & Repair Center to keep projects moving without breaking the bank; the Highlands Garden Center bursting with plants, soil, and green-thumb guidance; the Lawn & Sprinkler Center for flawless outdoor irrigation and landscape solutions; and the Grillin and Chillin Center stocked with premium BBQ grills and all the accessories for perfect backyard cookouts—Big Tool Box remains the go-to destination for contractors, gardeners, grill masters, and DIYers alike.

Job Summary

• Serve as the Assistant Store Manager with primary oversight and focus on Receiving/Warehouse, Rental/Repair Shop, and Cashier/Front-End operations while supporting overall store performance.
• Drive operational excellence, shrink reduction, customer satisfaction, and revenue in these critical back- and front-of-house areas through hands-on leadership, process improvement, and team development.
• Act as the Manager on Duty during assigned shifts, with full authority for the entire store while maintaining a strong visible presence in Receiving, Rental/Repair, and the front lanes.
• Full-time salaried leadership role with keyholder status, override authority, budget responsibility, and direct path to Store Manager.
• Praise worthy customer service is our goal in every customer interaction.

Key Responsibilities

• Receiving/Warehouse, Rental/Repair, & Cashier Leadership & Performance
  • Oversee Receiving/Warehouse (accuracy, credits, Sort & Segregate, BOPIS, backroom organization), Rental/Repair (fleet readiness, repairs, propane, add-ons), and Cashier/Front-End (speed, accuracy, Rewards, cash office).
  • Set and achieve departmental goals for receiving accuracy (99% ), rental availability (95% ), repair turnaround, cashier scan rate, and front-end metrics (Rewards attachment, impulse sales).
  • Lead Receiving Supervisor, Rental/Repair Supervisor, Cashier Supervisor, and their teams (15–30 associates); write or approve schedules, conduct reviews, and build bench strength.
• Modeling & Ensuring Impeccable Customer Service
  • Maintain visible presence at the rental counter, propane cage, front lanes, and dock; personally demo equipment, fill propane, jump registers, resolve repair disputes, and handle receiving escalations to model impeccable service.
  • Monitor service levels store-wide with emphasis on these areas: zero wait at rental/propane, flawless BOPIS hand-offs, lines ≤2 customers, and perfect rental check-in/out experiences.
  • Coach in real time and recognize outstanding behaviors publicly.
• Store-Wide Support & Manager on Duty Duties
  • Act as MOD on rotating shifts: open/close store, handle escalations, authorize high-level overrides/discounts, coordinate cross-department tasks.
  • Support sales floor departments during peaks; ensure seamless flow (e.g., Rental trenchers to Garden, received freight to Hardware).
  • Partner with Store Manager on hiring, training, safety, compliance, and corporate programs.
• Operational Excellence in Focus Areas
  • Drive receiving accuracy and vendor credit recovery; audit invoices, BOPIS staging, and Sort & Segregate compliance.
  • Ensure rental fleet and repair shop standards: clean trucks/equipment, repair turnaround, parts inventory, propane DOT compliance.
  • Optimize front-end processes: scheduling, POS mastery, safe balancing, deposits, change orders, and impulse merchandising.
  • Lead process improvements (unload-to-floor time, rental add-on %, cashier upsell training).
• Financial & Compliance Oversight
  • Monitor expenses and shrink in Receiving (credits, damages), Rental/Repair (parts, fleet maintenance), and Cashier (over/short, cash office).
  • Achieve budgeted GP%, payroll, and shrink targets for these areas.
  • Ensure compliance with propane regulations, forklift/OSHA, cash-handling bonding, rental contracts, and hazardous waste (Sort & Segregate).
• All other duties as assigned by store management

Required Qualifications and Skills

• Education
  • Bachelor’s degree in Business, Operations, or related field preferred; equivalent experience accepted.
• Experience
  • 3 years multi-department retail management; 2 years leadership in receiving/warehouse, rental/repair, and/or front-end operations required.
  • Proven success reducing shrink, improving accuracy, and growing rental/propane revenue.
• Skills & Abilities
  • Deep operational expertise in receiving processes, rental systems, small-engine/propane basics, and cash office procedures.
  • Exceptional leadership presence—models service, develops supervisors, and drives accountability with positivity.
  • Mastery of  rental software, Mango analytics, P&L review, scheduling tools, and vendor portals.
  • Analytical thinker who turns receiving variances into zero-shrink and rental demos into add-on sales.
• Physical Requirements
  • Walk 10–15 miles per shift across store, dock, shop bay, and front lanes.
  • Lift/carry 50–70 lbs (rental equipment, propane tanks, freight cases); demo tools and load trucks.
  • Flexible for open-to-close availability, including early receiving trucks and late rental returns.
• Other
  • Valid driver’s license clean record (rental truck/delivery oversight).
  • Current forklift and propane certification preferred.
  • Age 18 years or older
  • Full keyholder with highest-level overrides and cash office access.
  • Passion for operational precision and creating seamless experiences from dock to checkout.

Salary : $59,000 - $72,000