What are the responsibilities and job description for the Property & Casualty Client Experience Manager position at BIG Solutions?
Client Experience Manager, Property & Casualty
At BIG Solutions, we're our clients' all-in-one business partner. Through a hands-on, people-first approach, we unify insurance, HR, benefits, and wealth management under one roof. Our clients get one trusted vendor and a seamless experience — and our team is the reason it works. If you know commercial lines inside and out and take pride in being the person clients call first, we want to meet you.
The Role
As our P&C Client Experience Manager, you'll own a book of commercial insurance accounts across a range of industries and coverage types. You're the primary point of contact for clients, carriers, and producers — the steady hand behind accurate policies, on-time renewals, and proactive account management.
As our P&C Client Experience Manager, you'll own a book of commercial insurance accounts across a range of industries and coverage types. You're the primary point of contact for clients, carriers, and producers — the steady hand behind accurate policies, on-time renewals, and proactive account management.
This isn't a role where you wait for direction. You'll use independent judgment on coverage, renewal strategy, and service decisions, and you'll direct the day-to-day work of Commercial Lines Assistants on your accounts. You'll report to the Director of Client Experience, P&C, and partner closely with producers and our sales team to retain and grow every relationship you touch.
What You'll Do
- Own your book. Manage a portfolio of commercial accounts — general liability, property, auto, workers' comp, umbrella and more.
- Be the go-to. Handle policy changes, renewals, certificates, coverage questions, and claims assistance as clients' primary contact.
- Drive renewals. Gather underwriting information, market renewals, and secure carrier quotations.
- Advise with confidence. Analyze coverage options and help clients choose the right solutions for their exposures.
- Get it right. Review policies for accuracy; process endorsements, audits, cancellations, and reinstatements; issue COIs and evidence of property insurance.
- Grow relationships. Partner with producers on retention, cross-selling, and account rounding.
- Lead the work. Delegate routine servicing to Commercial Lines Assistants and review their work for quality.
- Be the escalation point. Resolve complex coverage questions, claims issues, and client concerns.
- Stay sharp. Keep current on carrier products, underwriting guidelines, industry trends, and regulations.
What You Bring
Required
- 3 years of commercial lines account management or insurance agency experience
- Active state Property & Casualty insurance license
- Working knowledge of commercial coverages, policy processing, renewals, audits, and carrier/underwriter relationships
- Experience issuing certificates of insurance
- Valid driver's license and personal auto liability coverage (occasional travel to client sites)
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Preferred
- Bachelor's degree in business, insurance, risk management, or a related field (equivalent experience considered)
- CIC, CISR, or CPCU designation
- Experience with AMS360, Applied Epic, Salesforce, or similar agency management/CRM systems
You'll thrive here if you explain complex coverage in plain language, stay organized under competing deadlines, sweat the details, and treat every client's business like it matters — because it does.
Our Values
These aren't words on a wall. They're how we hire, how we work, and how we show up for clients.
These aren't words on a wall. They're how we hire, how we work, and how we show up for clients.
- Loyalty — We are loyal to our clients and our mission. We treat businesses like they are our own.
- Work Ethic — We go above and beyond.
- Integrity — We do what's right, not what's easy.
- Knowledge — We bring deep experience and lead with insight.
- Grit — When it gets tough, we dig in.
Why BIG Solutions
We take care of the people who take care of our clients. Benefits start the first of the month after 30 days of full-time employment.
We take care of the people who take care of our clients. Benefits start the first of the month after 30 days of full-time employment.
- Competitive pay: Salary range begins at $70,000 based on experience
- Time to recharge: 15 days of PTO plus a full holiday schedule
- Medical coverage that fits your life: Choice of three Anthem plans — an HSA plan or two PPO options
- Dental and vision: Anthem dental (100% preventive care, orthodontia for kids) and Anthem Blue View Vision
- Tax-advantaged savings: HSA with employer contributions, plus General Purpose, Limited Purpose, and Dependent Care FSAs — with all FSA admin costs paid by BIG
- Company-paid protection: $25,000 Basic Life and AD&D, plus short- and long-term disability, at no cost to you
- Extra peace of mind: Voluntary life for you and your family, and Aflac accident, cancer, and hospital coverage
- Support when you need it: A free, confidential Employee Assistance Program, 24/7 — counseling, legal, and financial resources
- Room to grow: Work alongside insurance, HR, benefits, and wealth management experts under one roof
Ready to Win BIG?
If you're a commercial lines pro who wants to be trusted, empowered, and backed by a team that lives its values, apply today. We'd love to hear what you'd bring to our clients.
BIG Solutions is an equal opportunity employer. Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of this role.
Salary : $70,000