What are the responsibilities and job description for the HOST position at Big Smoke Burger?
Please come and our team at the restaurant located in the Renaissance Daytona Beach Oceanfront Hotel and its restaurant team as host/hostess.
Position Summary:
The Restaurant Host is the first point of contact for guests, responsible for creating a welcoming atmosphere and ensuring efficient seating and guest flow. This role manages reservations, greets guests, and supports the front-of-house team to deliver excellent customer service.
Key Responsibilities:
- Greet guests warmly upon arrival and provide a positive first impression
- Manage reservations and waitlists using a seating system
- Escort guests to tables and provide menus
- Coordinate seating to balance server sections and maintain efficient service
- Answer phone calls and respond to guest inquiries
- Communicate wait times accurately and keep guests informed
- Maintain cleanliness and organization of the host stand and entrance area
- Assist servers and management with guest needs when necessary
- Thank guests as they leave and invite them to return
Qualifications:
- Previous customer service or hospitality experience preferred
- Friendly, outgoing personality with strong communication skills
- Ability to multitask in a fast-paced environment
- Strong organizational skills and attention to detail
- Professional appearance and demeanor
- Basic computer or reservation system knowledge (e.g., OpenTable, Toast)
Work Environment:
- Fast-paced restaurant setting
- Standing for extended periods
- Flexible schedule including nights, weekends, and holidays
Compensation:
- Hourly wage (varies by location and experience)
- May include tips or tip-sharing depending on the restaurant