What are the responsibilities and job description for the Food and Beverage Front of House Manager position at Big Sky Resort?
Overview
At Big Sky Resort, our Front of House(FOH) Managers are transformational leaders who unlock potential in both guests and team members. You'll guide daily operations with fearless precision, elevating every service moment from casual mountain fare to refined culinary artistry. This role challenges you to think beyond traditional hospitality - anticipating needs, crafting personal magic for each guest, and inspiring your team to discover new heights of excellence. Leading with both heart and mountain grit, you'll help redefine what exceptional dining looks like against the backdrop of one of the world's most spectacular destinations, creating experiences that enrich everyone who walks through our doors.
Success Profile
Traits that define a successful FOH Manager:
As a Front of House Manager, you will:
Recipe for Success:
At Big Sky Resort, our Front of House(FOH) Managers are transformational leaders who unlock potential in both guests and team members. You'll guide daily operations with fearless precision, elevating every service moment from casual mountain fare to refined culinary artistry. This role challenges you to think beyond traditional hospitality - anticipating needs, crafting personal magic for each guest, and inspiring your team to discover new heights of excellence. Leading with both heart and mountain grit, you'll help redefine what exceptional dining looks like against the backdrop of one of the world's most spectacular destinations, creating experiences that enrich everyone who walks through our doors.
Success Profile
Traits that define a successful FOH Manager:
- Driven and goal-oriented
- Approachable and collaborative
- Solutions-focused and adaptable
- Detail-oriented and thorough
- Committed to team development and growth
As a Front of House Manager, you will:
- Lead by example — assisting, mentoring, and guiding your FOH team through daily operations
- Oversee the execution of service steps to ensure exceptional guest experiences
- Engage directly with guests, addressing feedback and ensuring satisfaction
- Manage staffing, scheduling, and pre-shift briefings in line with resort brand standards
- Be ready to step into any role — expo, host, server support, especially during peak hours
- Conduct effective line-ups and foster clear, consistent communication across the team
- Maintain a clean, organized, and welcoming dining environment by holding the team accountable to cleanliness and presentation standards
- Participate in management meetings and lead regular service trainings using resort-provided tools
- Embrace a coaching mindset — providing and receiving feedback regularly to grow a strong, aligned team
- Uphold the Boyne Standards and Boyne Basics to deliver elevated hospitality
Recipe for Success:
- 2 years of food & beverage experience with a focus on leadership/supervisory roles
- Deep passion for hospitality and team development
- Detail-driven with high personal standards and service integrity
- Familiarity with POS systems and front-of-house procedures
- Strong sense of urgency, accountability, and initiative
- Effective communicator and motivator with the ability to inspire performance
- Confident multitasker who remains cool under pressure
- Proficient in Microsoft Office (Outlook, Word, Excel)
- Availability for varied shifts including early mornings, evenings, weekends, and holidays
- Ability to lift, push or pull at least 35 pounds
- Must be able to work on your feet for at least 8 hours
- Must be able to climb stairs multiple times per shift
- Must be able to carry a full tray with either hand
- Submit a resume with your application
- Hold current ServSafe certifications (Alcohol & Food Handler)
- Demonstrate a track record of hands-on leadership and guest-focused service excellence
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events