Service Writer / Service Advisor - Heavy Duty Repair Shop

Big River Repair is hiring. We’re looking for a Service Advisor / Service Writer to join our team in Park Falls, Wisconsin.

This is a repair-shop service role, not a general office or administrative position. The right person should have some background in a repair, parts, trucking, diesel, automotive, equipment, fleet, agricultural, construction, or similar service environment.

Big River Repair is a heavy-duty truck, trailer, diesel, equipment, and mobile service shop. This position helps keep customers, technicians, parts, and jobs moving by documenting repair needs, helping coordinate service orders, communicating with customers, and following jobs through the shop.

You do not need to be a mechanic, but you do need to be comfortable working around repair work, talking with technicians, understanding customer concerns, and learning how jobs move from intake to completion.

Big River Repair is a small-town business with a lot of moving parts. This role is a good fit for someone who wants to become part of the business, learn how the shop works, and help improve the flow between customers, technicians, parts, scheduling, and service orders. We are looking for someone who can bring organization and follow-through while being comfortable in a busy, fast-moving repair shop where calls, jobs, parts, and schedules may shift throughout the day.

Responsibilities

• Answer customer calls and gather repair information
• Help open, update, and maintain service orders
• Document customer concerns, repair notes, approvals, and job updates
• Help schedule shop work and mobile service calls
• Follow up with customers on estimates, approvals, and job status
• Communicate with technicians, parts staff, and office staff
• Help keep jobs organized from intake through completion
• Help improve communication and workflow as the shop continues to grow

What We’re Looking For

• Background in a repair shop, parts department, fleet, trucking, diesel, equipment, automotive, agricultural, construction, or similar service environment
• Service advisor or service writer experience is helpful, but not required
• Someone who wants to be part of a small-town business and help keep work moving
• Comfortable helping improve workflow, communication, and follow-through as the shop grows
• Strong customer service and communication skills
• Organized, dependable, and able to follow through
• Comfortable using computers and learning shop software
• Comfortable working in a busy, fast-moving repair shop environment

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Paid time off

Experience:

• repair shop: 1 year (Preferred)

Work Location: In person

Salary : $22 - $28