What are the responsibilities and job description for the Team Member - Santa Ana, NM position at Big R Holdings?
Almost Anything, Big R’s Got It!, and we want YOU to join the Big R Team! We promote a relaxed, supportive work environment and seek motivated individuals with a strong work ethic, a positive attitude, and a genuine desire to make a meaningful impact.
About the Team Member Position:
General knowledge of all department's products is desired. Departments include:
- Cashier
- Clothing
- Receiver
- Sporting Goods
- Hardware
- Tack & Feed
- Yard
Team Members are typically assigned to a primary department from the list above but are expected to assist in other departments as needed to promote teamwork, flexibility, and a supportive work environment.
Team Member job assignments include:
- Welcome customers as they enter the building and as you come into contact with them throughout the store.
- Provide outstanding customer service by:
- Listening to their needs and responding to their questions or concerns in a friendly, professional, and timely manner.
- Strive to create a positive experience by attentive, patient, and respectful, offering accurate information, and going above and beyond to meet customer expectations.
- Address issues promptly with support from a member of management to find effective solutions and ensure customers feel valued, appreciated, and satisfied with the service the receive.
- Stock and organize products by:
- Ensuring shelves and displays are consistently replenished, neatly arranged, and properly labeled.
- Monitor inventory levels, rotate products to maintain freshness and quality, and place items in their designated locations to make them easy for customers to find.
- Maintain a clean, orderly, and well-organized sales floor, check for damaged or expired products, and communicate low-stock items to a member of management.
- Work efficiently to keep products readily available, improve the overall shopping experience, and maintain an attractive and organized store environment.
- Computer operations are used for:
- Processing customer transactions.
- Assist customers with their needs such as looking up products for availability for purchase.
- Customer Loyalty account setup.
- Additional Responsibilities (not all inclusive):
- General cleaning and upkeep of all areas of the store as assigned.
- Use clear, pleasant and professional methods of communication when answering phones, 2-way radio calls, making announcements over the PA system.
Expectations of All Big R Employees:
Maintaining high standards of ethical behavior and workplace conduct is crucial for our business success. These standards are fundamental to Big R’s reputation, influencing our ability to attract both customers and top-tier employees. Employees' actions can either strengthen or compromise the reputation we've diligently built. We expect employees to uphold the highest ethical standards in all decisions that could have an impact on Big R.