What are the responsibilities and job description for the Retail Store Manager - Santa Fe, NM position at Big R Holdings?
The Store Manager’s primary role is ensuring the smooth retail operation of our farm, ranch, and outdoor merchandise store. They oversee all store employees ensuring exceptional customer experience, offer guidance and support to the store team, and oversee all store operational tasks.
In addition to maintaining high standards of customer service and team leadership, the Store Manager prioritizes safe work practices while keeping Team Members and Assistant Managers efficient and on task. They actively cultivate a work environment that fosters these values and ensure that all Team Members and Assistant Managers are well-versed in company practices and procedures through comprehensive training.
Expectations
Your day-to-day responsibilities will vary, but you must be capable of performing all duties accurately, efficiently, and safely.
Safety: Uphold and enforce safety protocols to ensure a safe and productive work environment.
Customer Service: Provide outstanding customer service and promptly resolve customer concerns.
Store Operations: Driving sales, customer loyalty, supporting Team Members and Assistant Managers, and delegation of tasks.
Team Management: Issuing coaching/discipline, hiring, scheduling, delegating tasks, and training.
Daily Tasks: Perform opening/closing procedures, processes bank deposits, supervise cash handling, complete daily edits and reports promptly, and utilize computer systems to assist customers and respond to internal emails or store ticketing system (list is not all inclusive).
Departmental Expertise to include:
- Maintain register balances accurately.
- Monitor layaway and special-order balances.
- Execute coupon and promotion procedures post-register transactions.
- Demonstrate comprehensive knowledge of farm and agriculture products and industry.
- Stay informed about the vendors we work with and the products we carry.
- Navigate receiving processes and functions proficiently.
- Conduct firearm sales and review Form 4473 thoroughly.
- Obtain forklift certification, operate, and provide training.
- Ensure proper operation, handling, and training regarding propane stations.