Mystique - Hourly Supervisor

Brief Description

Big Night Entertainment Group is seeking a driven, hospitality-focused Hourly Supervisor to support management across some of the best restaurants and live music venues in New England. This is a great opportunity for an ambitious front-of-house professional to gain experience across multiple Big Night venues, grow within the organization, and be part of a team that sets the standard for dining and live entertainment in the region. Internal candidates are encouraged to apply.

As an Hourly Supervisor, a typical day might include the following:

• Supervising staff and addressing operational and guest-related matters in support of management
• Performing opening duties: assigning server sections, adjusting floor plans, assisting with staff pre-shift meeting, and ensuring venue readiness
• Performing closing duties: completing walkthroughs, recording nightly cash-outs, submitting required reports, and securing the venue
• Upholding service standards and company policies across all team members
• Monitoring inventory levels and communicating needs to management. Assisting with monthly inventory process
• Identifying and communicating opportunities to improve efficiency, service, and sales
• Maintaining a safe, clean, and compliant environment per sanitation, health, and security standards
• Other duties as assigned
  
  
  

Requirements

This job might be for you if you demonstrate the following abilities and meet the following qualifications:

• 1 years in a full-service, high-volume food and beverage environment; upscale, nightlife, or live music experience preferred
• Strong guest service skills with the ability to handle concerns professionally
• Proven ability to lead teams in a fast-paced setting
• Solid communication, problem-solving, and organizational skills
• Familiarity with POS systems and basic scheduling or inventory processes a plus
• Must pass Big Night Entertainment Group background check requirements
• High school diploma required
• Available evenings, weekends, and holidays
  
  
  

Physical Requirements

• Must be able to lift up to 30 lbs, stand for extended periods, and thrive in a high-energy environment
• Non-traditional hours, including evenings, weekends, and holidays, are standard for this role
  
  
  

Summary

Big Night Entertainment Group operates some of the hottest, cutting edge restaurants and nightclubs in New England such as The Grand, Big Night Live and Empire. Fueled by driven, passionate people, Big Night is known for its consistent growth, cutting edge sophisticated design, superior cuisines and raising the bar in hospitality and service standards. Big Night is an employee focused company as recognized by our staff as the Boston Globe TOP place to work.

We are committed to creating a diverse and welcoming workplace that includes team members with various backgrounds and experiences. We believe this enables us to better meet our mission and values while serving customers throughout the community. All are encouraged to apply.

Big Night is always looking for talented, ambitious professionals to join our staff. If you have a passion for hospitality and a commitment to superior guest service, we want you to join our team today.

Big Night Entertainment Group is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.