What are the responsibilities and job description for the Fire Alarm Technician position at Big Muddy Fire Alarm?
Fire Alarm/Security Service Technician
Big Muddy Fire Alarm
We specialize in advanced fire alarm and life safety systems across the commercial, industrial, healthcare, education, and government sectors. From comprehensive fire alarm installation and routine testing to preventative maintenance, our tailor-made solutions deliver unmatched connection and protection.
We pride ourselves on bringing large-scale operation with a small business atmosphere to the critical life safety industry. We recognize that our exceptional team members are the foundation of our success, and they are the reason our customers trust us with their safety day in and day out.
We prioritize giving motivated individuals opportunities to find their gifts, develop their technical talents, and live their lives to the fullest. If you're looking for a career that's more than just a job, our Big Muddy family is waiting for you!
What's In It For You
- Health, Vision, & Dental Insurance
- Accrued Personal Time Off
- Long-term & Short-term Disability Options
- Generous Holiday Schedule
- Immense Growth Opportunities
- Relaxed, Collaborative Team Culture
- Advanced Medical Benefits Options
- Ongoing Training & Manufacturer Certification Opportunities
- Career Advancement within a Growing Life Safety Integrator
Position Overview
Performs services and inspection work orders on all Big Muddy Protection Group's customers' fire alarm systems, assuring that our standards of quality are maintained during the system repair process. Ensures systems are repaired completely and efficiently per local and national codes. Responsibilities include, but are not limited to, assisting the customer on system functionality, satisfactorily completing assigned system repairs, and other tasks assigned by the Service Manager and/or Project Manager.
Essential Functions
- Responsible for overseeing the entire system repair process of Big Muddy Fire Alarm's systems at the customer site; ensures that the system repairs meet the needs of the customer.
- Maintains communications with the Service Manager, ensuring the completion of the service request.
- Maintains a detailed understanding of all local and national codes applicable to the fire alarm systems, including NFPA 72, and ensures systems adhere to applicable codes.
- Maintains accurate and complete paperwork for each and every service work order; turns in all paperwork associated with the service request per company processes.
- Maintains truck stock as specified by the Service Manager in order to increase fire-call completion of assigned service calls; provides feedback to the Service Manager regarding changes to truck stock in order to increase first-call completion.
- Obtains and maintains manufacturer and industry certifications as scheduled by the Branch Manager.
- Understands and adheres to the service and safety standards developed and defined by the Company's standardized processes.
- Abides by all company rules and policies.
- Maintains a favorable working relationship with all employees and managers to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement.
Experience
- Detailed working knowledge of the National Electric Code (NEC) and NFPA 72 (National Fire Alarm and Signaling Code).
- NICET certification (Fire Alarm Systems preferred).
Big Muddy Protection Group is an Equal Opportunity Employer. Big Muddy Protection Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
This job description is not intended to be a complete list of all duties, responsibilities, or qualifications associated with the position. Additional tasks may be assigned as needed to support business operations.