What are the responsibilities and job description for the Restaurant Customer Service Manager position at Big Mike's BBQ Smokehouse?
The Service Manager is the senior front-of-house leader responsible for all guest-facing service areas, including the dining room, bar, beverage service, host/cashier functions, patio, and any other service-related area. This role is accountable for guest satisfaction, service execution, bar operations, front-of-house team development, alcohol management, uniform stock, and day-to-day service operations.
The Service Manager has direct operational oversight of bartenders and all other service team members and partners closely with the General Manager and Culinary Manager to deliver consistent, friendly, and efficient service while developing a highly engaged service team.
Salary : $52,000