HELP DESK ANALYST

HELP DESK ANALYST Big Lots Henderson, NC Full-Time Job Description Company Info Job Description Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel. Responsibilities include: troubleshooting hardware, software, and network issues. documenting and tracking incidents. coordinating with internal departments to ensure timely resolution maintaining a high level of professionalism and service quality in all interactions. Qualifications for this position include: Up to one year of related experience Demonstrated proficiency with Windows software Good communication and analytical skills Ability to work rotating shifts High School diploma or GED Understanding of Variety's cash register systems a plus Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.