Operations Coordinator

Job Summary

Big Lick Roofing is seeking a dependable, highly organized Operations Coordinator to help manage the administrative and production workflow of our roofing projects. This position combines project coordination, office administration, customer communication, job costing, and accounts receivable/accounts payable support.

The right candidate will help keep projects moving, maintain accurate records, communicate with customers and vendors, and ensure that important details do not fall through the cracks. This is a hands-on position with the potential to develop into an Operations Manager role as the company continues to grow. Advancement will be based on performance, leadership ability, and company needs.

Duties

Production and Project Coordination

• Onboard newly sold projects into the company CRM.
• Review contracts, selections, measurements, and project documentation for completeness.
• Maintain the production calendar and assist with scheduling installations.
• Coordinate material deliveries, dumpsters, permits, inspections, and other project requirements.
• Communicate with customers regarding scheduling, project status, and upcoming steps.
• Coordinate with sales representatives, crews, suppliers, and company leadership.
• Track projects from the signed contract through final completion.
• Assist with warranty registrations, project closeout, callbacks, and service requests.
• Onboard newly sold projects into the company CRM.

Administrative Responsibilities

• Maintain accurate and complete customer and project records.
• Update job information, notes, documents, and status changes within the CRM.
• Organize contracts, invoices, receipts, warranty documents, and project files.
• Assist with routine office administration and recordkeeping.
• Help maintain an organized workflow between sales, production, accounting, and leadership.
• Coordinate incoming warehouse materials and assist with preparing items for upcoming projects.

Accounts Receivable and Accounts Payable Support

• Assist with customer invoicing and payment follow-up.
• Track outstanding customer balances and accounts receivable activity.
• Process and organize vendor invoices and accounts payable documentation.
• Maintain receipts, purchase documentation, and project-related expenses.
• Communicate with customers and vendors regarding routine billing questions.
• Ensure financial documentation is submitted accurately and on time.
• Work with the company’s outside accounting team when necessary.

Job Costing

• Enter and maintain project costs within the company CRM.
• Complete job P&Ls for finished projects.
• Review labor, material, subcontractor, and miscellaneous project expenses.
• Identify missing expenses or unusual cost variances.
• Prepare completed job information for leadership review.
• Help ensure that every project is financially closed out accurately.
• Review contracts, selections, measurements, and project documentation for completeness.
• Maintain the production calendar and assist with scheduling installations.
• Coordinate material deliveries, dumpsters, permits, inspections, and other project requirements.
• Communicate with customers regarding scheduling, project status, and upcoming steps.
• Coordinate with sales representatives, crews, suppliers, and company leadership.
• Track projects from the signed contract through final completion.
• Assist with warranty registrations, project closeout, callbacks, and service requests.

What We Are Looking For

The ideal candidate is someone who takes ownership, pays close attention to details, and can manage several responsibilities without constant supervision.

Qualified candidates should possess:

• Strong administrative and organizational skills.
• Experience with accounts receivable, accounts payable, invoicing, receipts, or bookkeeping support.
• Strong written and verbal communication skills.
• The ability to manage multiple projects, deadlines, and priorities.
• Confidence communicating with customers, vendors, suppliers, and team members.
• Strong computer skills and the ability to learn new software quickly.
• Experience working in a CRM, project management system, or accounting platform.
• Good judgment and the ability to solve routine problems independently.
• A dependable work history and professional attitude.
• The desire and ability to grow into a future leadership position.

Preferred Experience

• Two or more years of administrative, office management, project coordination, or operations experience.
• Construction, roofing, home improvement, or field-service experience.
• Accounts receivable and accounts payable experience.
• QuickBooks experience.
• Experience scheduling crews, subcontractors, suppliers, or customer projects.
• Experience with job costing or project-level profit-and-loss reporting.

What Success Looks Like

A successful Operations Coordinator will help ensure that:

• New projects are onboarded correctly.
• Installation schedules remain accurate and organized.
• Customers receive consistent communication.
• Materials and project requirements are coordinated on time.
• CRM records and job costing remain accurate.
• AR and AP documentation is handled promptly.
• Warranties, callbacks, and closeout items are completed.
• Problems are identified early and addressed before they become larger issues.

Roofing experience is helpful, but it is not required. We are willing to train someone who brings the right level of organization, initiative, accountability, and leadership potential.

Work Environment

This is a full-time, in-person position based at the Big Lick Roofing office in Boones Mill, Virginia. The regular schedule is Monday through Friday from 8:00 a.m. to 4:30 p.m. This is not a remote position.

Join us as an Operations Coordinator if you’re passionate about streamlining processes, leading teams towards operational excellence, and making a tangible impact in the world of logistics!

Pay: $22.29 - $30.25 per hour

Experience:

• Office management: 2 years (Required)
• Roofing: 2 years (Required)
• Accounts payable: 2 years (Required)
• Accounts receivable: 2 years (Required)
• QuickBooks: 2 years (Required)
• Job scheduling : 2 years (Required)
• Appointment scheduling: 2 years (Required)
• Job costing: 2 years (Required)

Work Location: In person

Salary : $22 - $30