What are the responsibilities and job description for the Parts Counterperson position at Big Island Motors?
Summary
Professional person with strong customer service skills and teamwork abilities needed to ensure efficient parts flow and customer satisfaction.
Responsibilities
- Customer Interaction: Greet and assist customers, both in-person and over the phone, understand their needs, answer queries, provide quotes and timelines, and follow up on orders.
Parts Identification: Indentify the correct parts using catalogs (physical and digital), understand part numbers.
Inventory Management: Monitor stock levels, create purchase orders, manage backorders, and ensure all parts are correctly labeled and priced.
Order Processing: Place orders with suppliers, keep customers informed about their order.
Technical Knowledge: Possess a basic understanding of how parts function and relate to each other to advise customers and identify correct parts.
Team Collaboration: Work effectively with technicians, service advisors, and other staff members to resolve issues and ensure smooth operations.
Record Keeping: Maintain orderly records of repair orders, invoices, and special-order parts.
Workplace Maintenance: Keep counter areas clean and uncluttered.
Qualifications
- Strong communication and interpersonal skills.
- Excellent customer service skills.
- Strong attention to details and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Prior experience in auto parts preferred.
Education
High school diploma or general education degree (GED); a combination of education and experience.
Physical Demands
Must be able to lift up to 50 lbs.
Requirements
- Pre-employment drug screening
- Background check
- A valid driver's license with clean driver's abstract
- Reliable, responsible, and trustworthy.