What are the responsibilities and job description for the Retail Sales Manager position at Big Island Jewelers?
Do you genuinely enjoy helping people celebrate life's most meaningful moments? Are you naturally optimistic, dependable, and energized by connecting with people?
Big Island Jewelers is seeking a Retail Sales Manager who loves building relationships, creating memorable customer experiences, and helping clients find the jewelry piece they've always dreamed of owning.
Hours: Tuesday-Saturday 8:30AM-4:30PM
This is more than a retail position. It's an opportunity to become part of a family-owned luxury jewelry store that has served Hawaiʻi for over 40 years. Every day, you'll help clients celebrate engagements, anniversaries, birthdays, achievements, and life's most cherished milestones.
We're looking for someone who is:
- Naturally positive, optimistic, and enthusiastic
- Passionate about helping people and creating exceptional customer experiences
- Reliable, accountable, and trustworthy
- Self-motivated with a strong work ethic
- Professional and polished in appearance and communication
- Goal-oriented and excited by sales performance
- Comfortable building long-term customer relationships
- A team player who contributes to a positive workplace culture
Teaching, customer service, hospitality, event planning, and other people-focused careers often provide excellent backgrounds for this position.
Jewelry experience is appreciated but not required. We can teach jewelry knowledge. We cannot teach a positive attitude, reliability, and a genuine desire to help people.
Key Responsibilities
- Deliver exceptional customer service to every guest
- Help clients select jewelry that celebrates life's special moments
- Assist customers with custom jewelry design projects and special orders
- Share the beauty and story behind gemstones, diamonds, pearls, and fine jewelry
- Build and maintain long-term customer relationships
- Drive total store results by consistently achieving monthly sales goals
- Follow up with prospective and existing clients
- Take in jewelry repairs and communicate repair details accurately
- Maintain and update customer records within our CRM system
- Assist with social media content, reels, email marketing campaigns, and client outreach
- Process invoices, online orders, shipping, and clerical paperwork
- Maintain a beautiful, organized, and inviting showroom environment
- Assist with merchandising and inventory presentation
- Lead by example and contribute to a positive team culture
Compensation & Benefits
- Competitive hourly wage based on experience
- Quarterly commission bonuses tied to store sales goal achievement
- Pay ranges from $18-20/hour, with the opportunity to earn an additional $5,000-$20,000 through quarterly performance bonuses
- Employee jewelry purchase program
- Paid time off
- Professional development and jewelry education
- Opportunity for growth within a respected local business
The Most Successful Person in This Role Will:
- Love working with people
- Bring positive energy to work every day
- Take ownership and follow through on commitments
- Celebrate team success
- Consistently help the store achieve sales goals
- Make customers feel welcomed, valued, and excited about their purchase
- Appreciate the artistry, craftsmanship, and emotion behind fine jewelry
Additional Leadership Responsibilities
- Support sales initiatives and help the team achieve store goals
- Assist with inventory management and stock replenishment
- Oversee daily store operations including POS transactions and cash handling
- Help train and mentor team members on customer service and sales techniques
- Assist with scheduling and operational organization
- Support marketing initiatives and promotional events
- Ensure company policies and procedures are followed consistently
If you believe luxury retail should be built on relationships, trust, and helping people find something they'll treasure forever, we'd love to meet you.
To Apply: Please submit your resume and a brief note telling us why you'd be a great fit for Big Island Jewelers.
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $55,000 - $65,000