What are the responsibilities and job description for the Sales Support Specialist - Order Entry position at Big Geyser Inc?
At Big Geyser Inc., we are New York’s largest non-alcoholic family-owned beverage distributor. As New York's exclusive distributor for top selling brands such as Bloom, C4, Celsius, Essentia, Hal’s New York, Liquid Death, Poppi and many more. Big Geyser is a leading force in the beverage and snack business. If you are looking to join a collaborative team that is rapidly expanding and promotes career development, Big Geyser is where you belong!
We offer competitive compensation and a comprehensive benefits package which includes Medical, Dental, Vision, FSA, 401(k) Generous Match, Retirement Savings, Paid Vacation, Paid Sick Time, Paid Family Leave and much more.
About the Position
The Sales Support Specialist's primary responsibility is to work with the order management system, providing excellent customer service to our clients as well as to our sales team and supplier partners. As part of our Sales Support team, you will be ensuring customer satisfaction by answering inquiries via phone and email, providing product information, processing purchase orders, returns and samples requests.
This position reports to the Chief of Staff.
Work Hours and Location:
- Candidates must have weekend availability throughout the year as a part of their regular schedule, as occasional weekend shifts are an essential aspect of this position. Flexibility to work additional hours, including holidays, may also be required based on the needs of the business.
- This position is for a route that will be located in Big Geyser's Long Island Office (Brentwood, NY)
Responsibilities
- Constantly interacting with the sales team, assisting with their orders and samples requests.
- Process customer orders and returns.
- Assist customers with their inquiries/complaints.
Job Type:
- Full-time
Benefits:
- 401k (with company match)
- Dental insurance
- Disability insurance
- Employee Referral program
- Health insurance
- Life insurance
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Parental leave
- Vision insurance
What we are looking for in an ideal candidate
- Strong problem-solving skills with a knack for finding innovative solutions.
- Highly detail-oriented, ensuring accuracy in all aspects of order processing and marketing material distribution.
- Excellent written and verbal communication skills, with the ability to represent the brand effectively.
- A positive, friendly attitude with a customer-centric focus.
- Proficiency in Microsoft Office (Outlook, Word, PowerPoint); familiarity with marketing tools such as Adobe and Photoshop is a plus.
- Team-oriented, capable of thriving in a fast-paced, collaborative environment.
- Full-time schedule: Monday through Friday.
- Must be comfortable working both independently and as part of a team to meet goals.
- Must be able to work in a fast-paced, high-pressure environment.