Home Appliance Administrative Operations Coordinator

Position Overview

The Administrative Operations Coordinator plays a vital role in supporting daily store operations, administrative processes, and interdepartmental communication to ensure seamless, efficient, and customer-centric performance across all locations. This position acts as a central liaison between sales, operations, service, and management teams, delivering both administrative expertise and hands-on assistance to maintain outstanding customer experiences, accurate record-keeping in NetSuite and other systems, and smooth business workflows.

Key Responsibilities

Daily Operational Support

• Prepare showroom needs daily by replenishing stock printer paper, office supplies, promotional materials, and ensuring optimal functionality.
• Reconcile cash drawers, prepare bank deposits, process cash/check/finance transactions, and complete daily reconciliations; provide deposits to Ownership or handle bank delivery/scanning of checks if unable.
• Verify, upload, and record Synchrony deposits.
• Scan sales orders for all store locations to teams who maintain precise digital records.
• Lead transfer process, including outbound fulfillment, inter-office, inter-store transfers, and providing direction to field teams about showroom needs.
• Provide ongoing operations, NetSuite/technical support, and first-line coordination for sales and operations staff, including remote assistance for Clearance Center staff.
• Manage and respond to emails promptly, follow up on open tasks, and maintain an organized inbox.
• Greet and assist customers upon arrival, facilitate smooth handoffs to sales staff, and uphold showroom presentation standards.
• Conduct regular sales floor walkthroughs to identify and resolve issues, address concerns, and ensure business readiness.
• Offer day-to-day administrative support to the Sales Manager and team.

Customer Service & Sales Support

• Answer sales phones during peak periods, assist with customer pickups, and handle Level 1 service issues (escalating to Level 2 via case as needed).
• Contact customers regarding CPU orders when sales staff are unavailable.
• Apply deposits and payments accurately in NetSuite; advise Sales team on refunds and exchanges.
• Support loaner appliances, donations (including managing and writing up donations approved by Management), and other customer accommodations with management approval.
• Maintain Synchrony codes on the intranet with direction of Management. Review in-store signage, including holiday hours, promotions, etc.
• Assist customers with core functions like cash-and-carry transactions, item fulfillments, delivery scheduling, and communication liaison duties as needed.
• Remind sales staff when they need more business cards up front.

Facility & Showroom Maintenance

• Maintain a tidy showroom by organizing displays, restocking folders, straightening refrigerators, tidying accessory areas (including BBQ grill accessories and small take-with accessories), pushing in chairs, and verifying maintenance contractor performance.
• Ensure TV displays and digital signage are powered on and looping correctly.
• Manage inventory for office supplies, lightbulbs, bubble wrap, appliance blankets, and non-inventoried installation accessories.
• Ensure refrigerators are plugged in and in demo mode or unplugged as required for energy efficiency.
• Finish unwrapping and placing appliances left by transfers.
• Restock water filters and BGE "Eggcessories."

Inventory & Administrative Processes

• Perform cycle counts, manage accessory restocking, pricing / tagging, and monitoring auto-orders/transfer points for accessories and microwaves with GM of Merchandising.
• Zebra/Digital & clearance tag management.
• Participate in system testing, quality assurance for NetSuite customizations and operational software (including QA leadership and IT triage), and contribute to data accuracy initiatives.
• Prepare petty cash reimbursements.
• Cut scrap paper as needed.
• Manage phone voicemail and customer return calls.

Collaboration & Special Projects

• Assist with training documentation, video uploads, process documentation, and sending new display photos to the marketing team for website updates.
• Facilitate damaged goods returns to the warehouse.
• Collaborate with Finance, Customer Service, and Operations teams to align on workflows and timelines.
• Assist in organizing logistics for trade shows, client visits, and internal sales events.
• Handle general errands as needed by the company.
• Report failed transfer installs to Operations Management.

Required Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 2 years of experience in an administrative or support role within a sales, operations, or customer service environment.
• Proficiency with NetSuite (or similar ERP/CRM systems) is required.
• Strong proficiency in Microsoft Office and Google Suite, particularly Excel, Sheets, and Gmail.
• Excellent communication skills and a professional demeanor.
• Highly organized with the ability to prioritize multiple tasks in a fast-paced environment.
• Demonstrated attention to detail and a proactive, team-oriented attitude.

Physical Demands and Work Environment

• Standard retail environment; on-site schedule based on departmental guidelines.
• May require standing for extended periods and occasionally lifting/assisting with lifting items heavy into customers’ cars.
• Occasional overtime may be required during peak periods or events.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Work Location: In person

Salary : $20 - $22