What are the responsibilities and job description for the Sales Coordinator position at Big Dutchman?
At Big Dutchman, our motto “Taking action for future generations” drives everything we do. For over 80 years, we’ve been shaping the future of agriculture in more than 100 countries with innovative, high-tech solutions for egg, poultry, and pig production.
As a global leader, we’re proud to empower farmers around the world to feed the planet more sustainably. With more than 3,400 employees across five continents, we are committed to animal-friendly and efficient farming practices that serve both people and the planet.
If you're looking for a purpose-driven role in a forward-thinking company that values its people and impact, we invite you to join our team as a:
Sales Coordinator
Sales Coordinator Position Summary
The Sales Coordinator plays a pivotal role in delivering exceptional service and operational excellence across the customer lifecycle. This position serves as the primary liaison between customers and internal departments, including Sales, Engineering, Field Service, Logistics, and Purchasing—to ensure seamless order management, clear communication, and timely issue resolution. The coordinator is responsible for overseeing the complete order process, managing customer inquiries, and maintaining accurate documentation to support ongoing project success.
With a strong foundation in customer service and order processing, the ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, collaborative environment. A proactive problem-solver with solid technical aptitude, this individual is expected to provide outstanding support to both customers and internal teams, while driving continuous improvement and maintaining high service standards. Occasional travel and customer site visits may be required to build stronger relationships and ensure satisfaction at every level of engagement.
Sales Coordinator Responsibilities and Duties
- Serve as a key point of contact for customers, sales teams, engineering, field service technicians, purchasing, and logistics to ensure seamless communication and project execution.
- Manage all aspects of the customer order process from entry to delivery, ensuring accuracy, timeliness, and exceptional service throughout.
- Respond promptly to customer inquiries and service requests using effective problem-solving skills and maintain detailed, organized documentation for future reference.
- Collaborate cross-functionally to provide accurate information on products, company policies, procedures, and order status.
- Process orders, return goods authorizations (RGAs), warranty claims, and credit requests with a high degree of accuracy and attention to detail.
- Manage order modifications—including changes, cancellations, and additions—while maintaining clear and timely communication with all stakeholders.
- Work with Sales and Engineering to develop accurate and comprehensive parts lists tailored to customer needs.
- Investigate and resolve order discrepancies such as shortages, damages, or misdeliveries, and communicate resolutions efficiently.
- Maintain proactive communication with customers regarding pricing, shipping status, product availability, delivery schedules, and post-sale service.
- Prepare customer quotations and assist with pricing proposals as needed.
- Facilitate the entry and tracking of service reports based on customer feedback and technician input.
- Participate in customer site visits, as necessary, to strengthen relationships and address concerns in person.
- Foster a positive, customer-first culture while building collaborative working relationships across departments.
- Provide thoughtful feedback and recommendations to enhance customer satisfaction and improve internal processes.
- Organize, prioritize, and manage workload effectively to meet deadlines in a fast-paced environment.
- Maintain well-organized records—both physical and digital—in compliance with company standards.
- Exhibit strong team collaboration while being capable of working independently with minimal supervision.
- Perform additional tasks or special projects as assigned by the supervisor.
Sales Coordinator Qualifications and Skills
- Associate’s degree in Business or related field; Bachelor's degree preferred, or 3–5 years of equivalent customer service and order management experience.
- Demonstrated excellence in written and verbal communication skills across internal teams and with external customers.
- Proven experience in customer order processing, with a deep understanding of CRM or ERP systems and logistics coordination.
- Proficiency with Microsoft Office applications, especially Excel and Word; experience with other software tools is a plus.
- Strong organizational and multitasking skills with a commitment to accuracy and detail.
- Ability to analyze problems, identify solutions, and implement improvements independently.
- Technical and mechanical aptitude to understand product functionality and troubleshoot issues effectively.
- Background in HR or team coordination is a plus, supporting effective communication and team development.
- Solid business acumen and a proactive approach to supporting strategic company goals.
- Willingness and ability to travel occasionally for customer meetings, site visits, or team support.
Why Big Dutchman North America as a Sales Coordinator?
At Big Dutchman, we’re more than just a workplace — we’re a global community of innovators, problem-solvers, and future-shapers. Whether you're in the warehouse, in the field, or behind a desk, your work helps farmers feed the world more efficiently and sustainably.
What We Offer:
- A supportive company culture with global reach
- Competitive compensation and benefits
- Career growth opportunities in a forward-thinking industry
- A purpose-driven mission: "Taking action for future generations"
- A chance to be part of something bigger — and have fun doing it
Ready to make a real impact with your work? Let’s build a better future, together.
Other common names for this position: Customer Success Coordinator, Sales Operations Specialist, Order Management Specialist, Client Services Coordinator, Customer Support and Sales Liaison, Sales Operations Coordinator, Project Support Specialist, Sales Enablement Coordinator, Customer Experience Coordinator, Account Support Specialist, Client Relations Coordinator, Inside Sales Coordinator, Service and Sales Support Specialist, Business Support Coordinator, Sales Administration Specialist, Customer Engagement Coordinator, Sales Logistics Coordinator, Technical Sales Support Specialist, Order Fulfillment Coordinator, Sales and Customer Operations Specialist.
Big Dutchman, Inc. is an Equal Opportunity Employer
True to the motto „Think global, act local“. Big Dutchman develops trendsetting equipment for fattening poultry, laying hens and pigs. Our name has been a trademark for innovation, high-tech and quality for 85 years. Today, the family-owned enterprise with headquarters in Vechta, Germany, offers it's products and services in more than 100 countries. And we continue growing worldwide, thanks to our clever concepts and more than 3.100 employees.
Job Type: Full-time
Pay: From $52,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $52,000