What are the responsibilities and job description for the Field Service Technician position at Big Dutchman?
At Big Dutchman, our motto “Taking action for future generations” drives everything we do. For over 80 years, we’ve been shaping the future of agriculture in more than 100 countries with innovative, high-tech solutions for egg, poultry, and pig production.
As a global leader, we’re proud to empower farmers around the world to feed the planet more sustainably. With more than 3,400 employees across five continents, we are committed to animal-friendly and efficient farming practices that serve both people and the planet.
If you're looking for a purpose-driven role in a forward-thinking company that values its people and impact, we invite you to join our team as a:
Field Service Technician
This role will be filled by an someone living in Iowa, Illinois, or Arkansas. Big Dutchman is looking for a Field Service Technician to be the front-line expert supporting our customers with the installation, training, and service of our world-class poultry and livestock equipment. This is a hands-on, customer-facing role where you’ll combine technical skill with problem-solving and leadership to ensure every project runs smoothly and every customer feels confident in their investment. As the on-site representative of Big Dutchman, you’ll play a key role in shaping the customer experience, driving operational excellence, and helping farmers around the world feed communities more efficiently and sustainably.
Position Summary
1. Provides equipment assembly training to the installation crew leads.
2. Assists with site organization methodology and assembly process best practices.
3. Regularly inspects the equipment during assembly. Documents and reports discrepancies.
4. Assists with part identification, shortages, overages and shipment verifications.
5. Acts as a liaison between the customer, Big Dutchman, other contractors, and the project manager. Represents the best interest of Big Dutchman at all times.
6. Maintains frequent contact with the main office to report discrepancies and discuss service problems.
7. Writes and submits weekly service reports detailing work done and findings in the field.
8. Installs, inspects, services and repairs equipment in the field (after sales projects).
9. Coordinates independent contract installation crews for repairs and rework.
10. Offers suggestions to improve equipment assembly methods, reduce warranty, and improve customer satisfaction.
11. Instructs farm personnel on the use and maintenance of equipment.
12. Conducts follow-up visits to installations to ensure proper system function.
13. Provides after sale technical support and service as required.
14. Other duties as assigned by supervisor.
Qualifications:
1. Excellent communication skills, with the ability to interact professionally and diplomatically with customers, both verbally and in writing.
2. Strong technical aptitude, with working knowledge of both electrical and mechanical systems.
3. A willingness to work irregular hours, including weekends, to meet customer and project needs.
4. Proficient with standard PC software such as Microsoft Word, Excel, and email platforms.
5. Capable of capturing and transmitting digital images using email or mobile devices for documentation and troubleshooting purposes.
6. Preferred: 3–5 years of service experience in the poultry or livestock equipment industry.
Other job titles may include: Field Service Technician, Field Service Specialist, Technical Service Technician, Service & Installation Technician, Technical Field Representative, Customer Service Technician, Field Service Representative, Technical Support Specialist – Field, Customer Support Field Technician, On-Site Service Specialist, Technical Solutions Representative, Field Service Engineer, Installation & Training Specialist, Field Operations Specialist, Technical Service Coordinator, Field Project Specialist
Why Big Dutchman North America?
At Big Dutchman, we’re more than just a workplace — we’re a global community of innovators, problem-solvers, and future-shapers. Whether you're in the warehouse, in the field, or behind a desk, your work helps farmers feed the world more efficiently and sustainably.
What We Offer:
A supportive company culture with global reach
Competitive compensation and benefits
Career growth opportunities in a forward-thinking industry
A purpose-driven mission: "Taking action for future generations"
A chance to be part of something bigger — and have fun doing it
Ready to make a real impact with your work? Let’s build a better future, together.
Big Dutchman, Inc. is an Equal Opportunity Employer
True to the motto „Think global, act local“. Big Dutchman develops trendsetting equipment for fattening poultry, laying hens and pigs. Our name has been a trademark for innovation, high-tech and quality for 85 years. Today, the family-owned enterprise with headquarters in Vechta, Germany, offers it's products and services in more than 100 countries. And we continue growing worldwide, thanks to our clever concepts and more than 3.100 employees.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Work Location: Remote