What are the responsibilities and job description for the Hospital Manager position at Big Creek Animal Hospital?

Big Creek Animal Hospital is dedicated to providing exceptional, compassionate care where every patient and client feels like family. We are proud to be an AAHA Accredited practice, a distinction that confirms our commitment to the highest standards of veterinary excellence. This dedication is reflected in our outstanding community reputation, evidenced by our 4.8-star Google rating. When you join our hospital in Cumming, GA, you are stepping into an environment where your skills are valued, and you are empowered to do your best work every day. We believe that the quality of medicine starts with the well-being and education of our teammates. As part of a supportive network, you will have access to unparalleled resources designed to help you succeed, including robust continuing education funding and mentorship programs. We offer clear pathways for career growth, whether you aspire to become a credentialed technician, move into a leadership role, or simply expand your clinical knowledge. We make sure our teammates feel supported and equipped to achieve their long-term professional goals. At Big Creek Animal Hospital, you will practice small animal medicine utilizing sophisticated diagnostic tools. We routinely offer advanced services like Ultrasound and Echocardiogram, ensuring comprehensive cardiac and internal medicine workups are performed in-house. Furthermore, our clinical teams benefit from instant access to a network of internal specialty consultants. This collaboration allows you to confidently manage complex cases and continuously elevate the standard of care we deliver to our patients. Cumming, Georgia, offers a highly desirable blend of suburban comfort and recreational access. Located just north of Atlanta, you can enjoy the peace of Lake Lanier and nearby mountain trails while remaining close to the cultural and professional amenities of a major metropolitan area. This community is known for its excellent school districts and family-friendly atmosphere, making it a wonderful place to establish roots and maintain an ideal work-life balance.

Your Impact as a Hospital Manager

Cultivate a Healthy Culture: You'll be the champion for a positive, engaged, and collaborative team environment that aligns with our WAG values.
Develop Your Team: You'll guide the career development of all team members, from onboarding and training to long-term growth and success.
Drive Business Success: You'll have ownership of the hospital's financial health, managing the P&L, labor costs, and inventory to meet and exceed business goals.
Build a High-Performing Team: You'll take the lead on recruiting, interviewing, and hiring top talent for all hospital roles.
Champion the Client Experience: You'll ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

What You'll Bring to the Team

Proven experience managing a P&L, with a track record of driving results.
A successful background in recruiting, interviewing, and building high-quality teams.
Exceptional leadership skills with the ability to foster a positive, high-performing culture.
Strong communication and conflict-resolution skills.
Previous management experience in a veterinary, medical, or customer-focused retail environment is required.

How You're Supported

As part of the Mission Pet Health family, you get the autonomy of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Competitive Compensation

A competitive salary and bonus structure designed to reward your success.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

For team members interested, educational assistance is available to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850 hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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