What are the responsibilities and job description for the BA Software guy position at Big Co Demos?
Responsibility Expectations
- Assist in Managing the day-to-day operation of the call center and digital team to meet forecasted results
- Service levels – 80%
- Answer rate – 60 seconds or less
- Abandoned rate – Less than 5%
- Average handle time – 7 minutes or less
- Report weekly on overall results
- Assist in Building, leading, and maintaining a dedicated team that is passionate about providing world class customer service
- Effective recruiting, selection, and training
- Performance management
- Team member development
- Build incentive plans that prioritize and reward defined behavior
- Foster a culture of engagement and exceptional customer service throughout the organization which builds a team that delights its audience every day
- Manage Timecards and PTO Requests
- Supervise the tracking and management of Team Member timecards, ensuring accuracy and compliance with company policies.
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