What are the responsibilities and job description for the Server position at Big City Diner | Oahu, HI?
The Server is responsible for delivering exceptional customer service by interacting with guests in a friendly and timely manner, using their complete knowledge of food and beverage menus to take orders, answer questions and make suggestions. Deliver guests' orders and follow up with each guest to ensure all their needs are met. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.
How you can Make a Difference
- Create a lasting first and last impression.
- Engages with guests in a friendly and professional manner.
- Check identification of guests to verify they are of legal drinking age.
- Accurately processes transactions through the point-of-sale system ensuring cash, credit, and debit transactions are recorded accurately.
- Responds appropriately to customer concerns.
- Follows alcohol awareness procedures for preventing intoxication and deals with intoxicated guests.
- Performs opening and closing side work, as directed.
REQUIREMENTS
Big City Diner was conceptualized and developed by Mr. Lane Muraoka, a local boy from Kailua who attended Iolani School. Mr. Muraoka originally began in the restaurant industry as a young man working as a dishwasher for a prominent local restaurant chain and eventually opened the first Big City Diner in 1998. He continues to maintain a strong hands-on presence as President within Big City Diner, from cleaning and serving to bartending and handing out flyers—he does it all. Corporate Executive Chef Dennis Franks joined the team and together have been serving Award winning food and Service for 25 years.
We look forward to meeting you and welcoming you to our team.