Case Manager

Big Brothers Big Sisters of Erie, Niagara and the Southern Tier is a non-profit organization that creates and supports one-to-one mentoring relationships between caring adults and local children. The organization has been pairing Bigs (mentors) and Littles (mentees) for 5 decades and has impacted the lives of over 12,500 youth in Western New York. Big Brothers Big Sisters' mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Conducting in-home enrollment interviews with children and parent/guardians.

Creating mentoring matches using the organization’s matching philosophy based on preferences, interests and expectations.

Providing training for families and volunteers regarding roles and expectations, relationship development, and safety.

Conducting in-person, in-home introduction meetings between the volunteer, child and parent/guardian.

Providing on-going, quality support to volunteers, children and parent/guardians on a caseload to ensure safe and healthy relationships.

Implementing surveys with volunteers, children and parent/guardians to measure positive outcomes that are achieved.

Building and maintaining relationships with other service providers and partners through regular communication and meetings.

Participating in engagement activities for children who are waiting for a mentor.

Contributing to Agency Events and performing additional tasks as assigned by the Director of Programs or CEO.

Communicating new and innovative ideas to applicable departments to capitalize the agency mission.

Adhering to the agency’s beliefs, values, and mission in all job-related activities.

Implementing and complying with all Agency procedures.

EDUCATION & RELATED WORK EXPERIENCE

Bachelor's Degree Preferred. Minimum High School Diploma required.

Years of Related Work Experience:

1 to 8 years of experience with at-risk youth and families based on highest degree earned.

SKILLS AND KNOWLEDGE REQUIRED

A demonstrated ability to develop a rapport through interpersonal skills with individuals from diverse backgrounds including children, guardians, peers, volunteers and other service providers.

Demonstrated success in project management.

Developed organizational skills and attention to detail.

Knowledge of cultural, educational and socio-economic factors and how they play a role in people’s lives.

Ability to work independently to successfully reach objectives.

Ability to successfully work in a team environment.

Personal vehicle for travel

Flexibility to work evenings and weekends

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

General office environment with regular home visits to client’s homes and community locations, as well as occasional visits to volunteer homes. Must be familiar and comfortable working within all neighborhoods within the defined service area. Work hours and location flexible to meet customer needs, including regular weeknights and occasional weekend hours.

Valuing Diversity

Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles; contribute to a team climate in which differences are valued and supported; challenge any stereotyping or offensive comments; seek and respond to feedback from others about his/her own behavior that might be perceived as biased.

EQUAL EMPLOYMENT OPPORTUNITY

Be-A-Friend Program Inc. Big Brothers Big Sisters of Erie, Niagara and Southern Tier is an equal opportunity employer. Our policy prohibits discrimination against applicants and employees on the basis of race, color, religion, sex, disability, sexual orientation, marital status, pregnancy, age, veteran status, national origin or any other legally protected status in accordance with applicable local, state and federal anti-discrimination laws.

AMERICANS WITH DISABILITIES

Be-A-Friend Program, Inc. Big Brothers Big Sisters of Erie, Niagara and Southern Tier is committed to providing equal opportunity employment to otherwise qualified individuals with disabilities, which may include providing reasonable accommodations where appropriate. In general, it is your responsibility to notify your supervisor or the Human Resources Department of the need for accommodation you believe may be necessary for the functional limitations caused by your disability. In addition, when appropriate, we may need your permission to obtain additional information from your physician or other medical.

JOB RESPONSIBILITIES

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. Be-A-Friend Program, Inc. Big Brothers Big Sisters of Erie, Niagara and Southern Tier may change the specific job duties with or without prior notice based on the needs of the organization.

Job Type: Full-time

Pay: $38,480.00 - $41,600.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Buffalo, NY 14207

Salary : $38,480 - $41,600