Enrollment Specialist

Company Description

Big Brothers Big Sisters (BBBS) is a nationally recognized nonprofit organization dedicated to building and supporting impactful one-to-one mentoring relationships for youth. By connecting caring adult volunteers (“Bigs”) with children (“Littles”), BBBS empowers young people to achieve their full potential. Through programs such as community-based mentoring, site-based mentoring, group activities, and family support services, BBBS provides a well-rounded approach to fostering confidence, academic success, and positive life choices. These efforts create lasting relationships that help build brighter futures and stronger communities.

Role Description

This is a full-time, on-site role for an Enrollment Specialist at the Big Brothers Big Sisters office in Midland, TX. The Enrollment Specialist will be responsible for engaging with families, volunteers, and community partners to facilitate the enrollment process for mentorship programs. Day-to-day tasks include interviewing potential participants, gathering and verifying required documentation, managing credentialing and background checks, explaining program requirements clearly, and providing excellent customer service throughout the process. Record-keeping, communication with stakeholders, and maintaining compliance with organizational policies will also be key responsibilities.

Qualifications: 

• A documented bachelor’s degree from an accredited college or university, in a field that is determined by the agency to be appropriate for the position; or a documented associate degree or two years of higher education experience, from an accredited college or university in a field that is determined by the agency to be appropriate for the position and two years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency; or four years of relevant work experience in related fields, such as social work, counseling, social services, child development, or other related fields as defined by the agency.  
• Driver’s license, access to reliable transportation, and clear background check required.  
• Salesforce/Matchforce and Microsoft Office experience are preferred.  

Job Responsibilities: 

• Conduct enrollment, support, referral and training procedures for children, guardians, and volunteers. 
• Schedule interviews and appointments promptly. 
• Make professional assessments of child/youth and volunteer suitability for the program. 
• Match children/youth with volunteers according to established Service Delivery Model procedures. 
• Manage a caseload of mentors (Bigs) and youth (Littles) who are paired in a mentoring relationship as needed, not to exceed 12 matches. 
• Respond promptly to all contacts from children, guardians, and volunteers.  
• Ensure real and/or potential problems and/or barriers are identified and addressed and resolved as early as possible. 
• Provide information and referral services to children, guardians, and volunteers.  
• Ensure any match issue(s) requiring additional leadership, guidance or support are brought to the attention of the Program Director.  
• Immediately reports all suspected violations of child protection laws, Agency policies and BBBSA standards to the Program Director and Executive Director (as appropriate). 
• Maintain up-to-date, accurate and detailed documentation and database records of all interactions, according to Big Brothers Big Sisters’ standards. 
• Review/discuss issues with the Program Director, keeping Program Director aware of critical issues. 
• Maintain the confidentiality of all youth, guardians, and volunteers. 
• Attend professional development and training sessions as recommended and required. 
• Occasional light work that could include moving objects up to 20 pounds. 

Ideal Job Candidate: 

• Youth-serving experience with a passion for supporting children and families through strength-based strategies. 
• Familiarity with the educational and social service systems and child protection practices and laws. 
• Excellent organizational and time management skills with the ability to manage a multitude of tasks with a strong attention to detail and follow through. 
• Exceptional written and verbal communication skills reflecting outstanding customer service. 
• Ability to think critically, effectively provide responsive coaching, and draw solid conclusions based on information provided. 
• Comfortable engaging in challenging conversations with excellent conflict management and interpersonal skills and the ability to solve social and emotional situations. 
• Able to work both independently and as a team member. 
• Relate effectively to diverse groups of people from varied social and economic communities. 
• Able to work on a flexible schedule but primarily Monday through Thursday 8AM- 5PM and Friday 8AM – 12PM and the occasional after-hours events. 
• Bilingual (English/Spanish) preferred