Enrollment and Match Specialist

Job Title: Enrollment and Match Support Specialist

Organization: Big Brothers Big Sisters of South-Central Pennsylvania

Location: Lancaster County (Hybrid Work), with one day a week at Harrisburg office

Position Type: Full-time (37.5 hours per week)

Big Brothers Big Sisters of South-Central PA is seeking a dedicated and enthusiastic individual to join our team as an Enrollment and Match Support Specialist. This position plays a crucial role in facilitating the enrollment process, managing cases, and providing ongoing support to ensure successful mentoring relationships. The ideal candidate will possess strong facilitation skills, a passion for working with youth, and the ability to build positive relationships with stakeholders.

Responsibilities:

• Facilitate the enrollment process for volunteers and youth, including conducting interviews, completing assessments, and ensuring compliance with program requirements.
• Provide case management support throughout the duration of mentoring relationships, including monitoring progress, addressing challenges, and providing resources as needed.
• Coach mentors and mentees for success by providing guidance, encouragement, and training on effective mentoring practices.
• Develop and maintain positive relationships with volunteers, youth, families, and community partners.
• Utilize knowledge of child development and behavior to support the matching process and ensure appropriate pairings.
• Collaborate with team members to assess program effectiveness and identify areas for improvement.
• Coordinate and facilitate school-based mentoring programs, including scheduling sessions, communicating with school staff, and supporting volunteer mentors and mentees.
• Maintain accurate and up-to-date records in accordance with agency standards and confidentiality guidelines.
• Attend meetings, trainings, and events as required.

Qualifications:

• Bachelor's degree preferred, preferably in social work, psychology, education, or a related field.
• Experience working with youth in a mentoring, counseling, or educational setting preferred.
• Strong communication skills, both verbal and written, with the ability to effectively engage with diverse populations.
• Bilingual proficiency is a plus.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility to work a hybrid schedule, including one day per week in the Harrisburg office and remote work for the rest of the week.
• Commitment to the mission and values of Big Brothers Big Sisters of South-Central PA.

This is an exciting opportunity to be at the heart of our mentoring mission, making a positive impact on the lives of youth in our community. If you are passionate about youth development and creating meaningful relationships, we encourage you to apply.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $40,000 - $45,000