Part Time Match Support Specialist

Part Time Match Support Specialist Job Posting

Pay: $20.00 - $22.00 per hour

Benefits: QSEHRA benefits 2026 $537.50/month 401(k) & 401(k) match up to 4% Paid Time Off (Vacation, Sick, Floating Holiday and Holiday) Flexible work schedule Remote Work Fridays Mileage Reimbursement Parental Leave

Job Type: Part-time; non-exempt 20 to 32 hours/week

Overview of Big Brothers Big Sisters McHenry County: For over 40 years, Big Brothers Big Sisters of McHenry County has worked to provide children facing adversity with positive, adult mentors. Our mission is to create and support mentoring relationships that ignite the power and promise of youth. We accomplish this through 4 mentoring programs: lunch-time mentoring, after-school mentoring, community-based mentoring, and our Big Futures program. Check out our website for more information at BBBSMcHenry.org

Overview of Match Support Specialist Position: Essential to the BBBS mission, the primary function of this position is to provide coaching and match support to parents/guardians, volunteers, and youth enrolled in our programs. Match support is how BBBS ensures child safety, positive impacts for youth, constructive and successful relationships between children and volunteers, and a strong sense of affiliation with BBBS.

Performance Measures: The successful Match Support Specialist will produce positive outcomes in the following areas: completed match checks, match retention rate, average match length, achieved youth development goals, community outreach, and match satisfaction.

Position Responsibilities:

• Uphold the agency’s core values: empowerment, safety, integrity, flexibility, compassion, and cultural competency.
• Provide relational, excellent customer service to all volunteers, families, youth, and community members.
• Apply child safety and risk management practices, policies, and procedures throughout every aspect of job function.
• Conduct thoughtful and thorough case management on a frequency according to BBBSA national standards, meeting key performance indicators and documentation requirements in the BBBS client management system.
• Continually assess the match relationship focusing on child safety, match relationship development, positive youth development and volunteer satisfaction.
• Identify potential difficulties in matches and develop strategic interventions to strengthen match relationships.
• Provide match relationship coaching to Bigs in a way that coaching is positively received and successfully implemented by Bigs.
• Create Youth Outcome Development Plans for Littles, to provide goals and structure for the match.
• Ensure matches complete required match surveys. Effectively utilize surveys to assess match impact on youth development. Conduct match closure conversations, assess reasons for match closure and the potential for re-match of Big and/or Little.
• Manage and facilitate bi-monthly group mentoring program.
• Develop, promote, and facilitate monthly match activities at the BBBS office.
• Participate in agency-wide events including fundraisers, recruitment, and volunteer appreciation.
• Maintain client files to ensure client information is up to date.
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Provide community resources for Bigs, Littles and Parents/Guardians.
• Conduct exit interviews by phone with all parties at match closure. Assess reasons for match closure and re-match potential. When match closes, forward the file to supervisor for third party assessment.
• Provide files for supervisor’s review for new matches, at the match anniversary, and at match closure.
• Attend and participate in monthly all-staff meetings, monthly program meetings, and other organization trainings and meetings as identified by supervisor.
• Consult with other program staff and/or supervisor as appropriate.
• When required to, make mandated reporters call DCFS and follow procedures regarding internal and external documentation.
• Share potential partnership relationships with the development and/or marketing teams.
• Act as a team player by providing coverage and support for other teammates.
• Screen and assist with agency-related phone calls.
• Other duties as assigned.

Qualifications for Position:

• English/Spanish bi-lingual preferred but not required.
• Enthusiasm and palpable passion for the mission of BBBS.
• Flexibility in personal schedule to meet the needs of clients- i.e., availability on evenings and weekends to facilitate match checks, match introductions, and match activities.
• Alignment with the core values of BBBSMC; empowerment, safety, integrity, flexibility, compassion, and cultural competency.
• Experience engaging with child and young adult populations; an understanding of child development, child safety, and family dynamics.
• Familiarity with local youth serving organizations and community-based resources.
• Ability to respect diverse perspectives and an elevated level of comfort discussing topics relevant to youth/young adults i.e.- academics, career planning, healthy relationships, safe social media usage, sexuality, gender, substance misuse, mental health, etc.
• Ability to provide high level customer service, effective communication, and communication skills both in person and over the phone are required.
• Exhibit integrity and maintain an elevated level of confidentiality when managing sensitive information.
• Must be able to work well with autonomy, be initiative-taking, flexible, highly organized and able to manage multiple priorities at the same time.
• Must be able to work independently and work as part of a small team.
• Proficiency in Microsoft 365
• Must have reliable transportation and be able to travel locally.
• Must be able to sit for extended periods of time, lift 30 pounds and execute balancing, stooping, kneeling, crouching, crawling, and reaching which may be required
• Ability to type a minimum of 40 words per minute.
• A high school diploma or GED required, bachelor's degree or relevant years of work/life experience preferred.

Big Brother Big Sisters is an equal opportunity employer

For consideration, all candidates should submit a resume and cover letter to posting via really.com

Thank you for your interest in joining our Big Brothers Big Sisters of McHenry County team

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave

Work Location: In person

Salary : $20 - $22