Mentor Manager

Location: Manatee County Office – Bradenton, FL
Organization: Big Brothers Big Sisters of the Sun Coast
Position Type: Full-Time

Be the Difference in a Young Person’s Life

Big Brothers Big Sisters of the Sun Coast is seeking a mission-driven, relationship-focused Mentor Manager to support youth mentoring matches in Manatee County.

This role guides volunteers, youth, and families through enrollment, thoughtful matching, and ongoing match support to ensure safe, meaningful, and sustainable mentoring relationships.

If you are passionate about youth development, case management, and building strong community connections, this is an opportunity to create lasting impact.

What You’ll Do

Enrollment & Matching

• Conduct interviews and assessments with volunteers, youth, and parents/guardians.

• Facilitate high-quality, strengths-based mentor/mentee matches.

• Maintain an active caseload aligned with performance goals.

• Encourage rematch opportunities and sustained volunteer engagement when appropriate.

Case Management & Match Support

• Provide ongoing strengths-based case management and match supervision.

• Conduct structured support contacts to ensure match safety, health, and progress.

• Identify challenges early and implement proactive intervention strategies.

• Develop and update Youth Development Outcome Plans (YODP).

• Maintain accurate and timely documentation in the agency’s data system.

• Escalate safety concerns in accordance with mandatory reporting requirements and agency policy.

Collaboration & Community Engagement

• Deliver exceptional customer service to volunteers, youth, and families.

• Collaborate across departments to ensure seamless service delivery.

• Support volunteer recruitment efforts and participate in community outreach and agency events.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services, Education, Sociology, Counseling, or a related field required.
  (Relevant professional experience in youth development or case management may be considered in lieu of degree.)

• Experience in case management, youth services, nonprofit programs, education, or social services preferred.

• Strong interpersonal, communication, and organizational skills.

• Ability to manage multiple priorities while meeting quality and performance metrics.

• Commitment to positive youth development.

• Proficiency with documentation and data management systems.

• Ability to manage site-based programs at partner locations, including driving to and from, organizing activities, and interacting with site location staff to ensure group goals are met.

Benefits & Perks

We value our team and offer a comprehensive benefits package, including:

• Major medical insurance

• Dental insurance

• Vision insurance

• Paid Time Off (PTO)

• Paid holidays

• Retirement plan

• A collaborative, mission-driven, and supportive team environment

Physical Requirements

This position may require walking or standing for extended periods and/or sitting at a workstation for prolonged periods. The role requires effective written and verbal communication, including in person, by phone, and virtually. Occasional lifting of up to 30 pounds may be required.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.