What are the responsibilities and job description for the Comfort Adviser Plumbing & Underground position at Big Brother's Home Services?
We are seeking a customer-focused, solutions-driven professional to join our team and help homeowners and business clients make informed decisions about plumbing and underground service needs. In this role, you will serve as a trusted advisor, identifying concerns, explaining options clearly, and helping create a positive experience from initial contact through service completion.
What You Will Do
- Meet with customers to assess plumbing and underground service needs and recommend appropriate solutions.
- Communicate findings in a clear, professional, and easy-to-understand manner.
- Build trust with customers by listening carefully, asking thoughtful questions, and presenting service options.
- Coordinate with internal teams to ensure accurate scheduling, follow-up, and service execution.
- Prepare service recommendations, estimates, and documentation as needed.
- Maintain a strong understanding of plumbing and underground service offerings, processes, and best practices.
- Support a high standard of customer satisfaction through timely communication and dependable service.
- Help identify opportunities to improve the customer experience and streamline service delivery.
What We Are Looking For
- Strong customer service, communication, and relationship-building skills.
- Ability to explain technical information in a clear and approachable way.
- Experience in plumbing, underground utilities, home services, or a related field is preferred.
- Strong problem-solving skills and a consultative approach to helping customers.
- Organized, dependable, and able to manage multiple priorities effectively.
- Comfortable working both independently and as part of a team.
- Proficiency with basic computer systems, scheduling tools, and documentation processes.
What Success Looks Like
- Customers feel informed, respected, and confident in their decisions.
- Service recommendations are accurate, timely, and aligned with customer needs.
- Communication between customers, field teams, and office staff is smooth and effective.
- You consistently contribute to a professional, reliable, and solutions-oriented environment.
Why Join Our Team
- Opportunity to make a meaningful impact on customer experiences every day.
- Collaborative team environment focused on quality service and professionalism.
- Room to grow your skills and expand your knowledge in a specialized service area.
- A supportive workplace that values integrity, respect, and accountability.
Additional Information
We are committed to creating an inclusive workplace where all team members are treated with respect and given equal opportunity to succeed. If you are passionate about helping customers and enjoy solving problems in a service-focused environment, we encourage you to apply.
Salary : $90,000 - $150,000