What are the responsibilities and job description for the Big Blue Swim School Shift Leader *including weekends position at Big Blue Swim School Geneva?
Overview
Join our dynamic team as a Shift Leader at our Big Blue swim school, where your leadership skills will help create a safe, engaging, and positive environment for both staff and guests. In this role, you will oversee daily operations, ensure exceptional customer service, and support the development of our team members. Your energetic approach and managerial expertise will drive success, foster teamwork, and uphold our commitment to excellence in aquatic education. This paid position offers an exciting opportunity to grow your management skills within a lively, community-focused setting.
Responsibilities
- Lead daily shift operations to ensure smooth and efficient running of swim lessons and facility activities
- Supervise staff members, including lifeguards, instructors, and front desk personnel, providing guidance and support to foster a motivated team environment
- Manage guest services by addressing questions, resolving concerns, and ensuring a positive experience for all visitors
- Oversee safety protocols, including first aid and CPR procedures, to maintain a secure environment for guests and staff
- Handle operational tasks such as scheduling, and inventory management to support seamless facility functioning
- Coordinate special events or community programs to promote engagement and enhance the swim school’s presence in the local community
- Prepare reports on shift activities, attendance, safety incidents, and operational metrics to inform management decisions
Skills
- Proven experience with leadership roles in customer service or hospitality settings
- Strong background in events management and operational coordination
- Excellent team management and staff supervision capabilities with prior supervising experience
- Proficiency in Microsoft Office suite for report writing and data tracking
- Effective managerial decision-making skills combined with strong managerial communication abilities
- Experience in managing operations at event venues or similar environments with a focus on guest services
- Knowledge of budgeting, and hospitality best practices
- Technical proficiency related to safety equipment and facility operations
- Certified in first aid and CPR; additional certifications in aquatic safety are a plus
- Demonstrated ability to handle shift management responsibilities efficiently while maintaining high standards of guest satisfaction
- Prior resort or hospitality experience is advantageous; assistant manager experience is preferred
Join us as a Shift Leader where your energy fuels our success! Bring your leadership talents into an environment that values proactive management, exceptional service delivery, and community engagement. Together, we’ll create memorable experiences while you develop your managerial expertise in a lively setting dedicated to growth and excellence.
Pay: $18.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $25