What are the responsibilities and job description for the Terminal Manager position at Big Blue Boxes?
POSITION OVERVIEW
Big Blue Boxes is the company your friends wish they worked for. We hire and develop great people
who work in a friendly, growing business focused on our employee's and customer's success and happiness.
The individual in this role is responsible for working closely with the team on multiple tasks to ensure effective management at the terminal. Terminal Manager will possess strong analytical and communication skills ensuring systems and processes are safe, maintained and at a high level of performance.
KEY RESPONSIBILITIES
As a team member of Big Blue Boxes, this individual will be responsible for the following:
- Provides terminal metrics and reports as needed.
- Complete all required reporting in a timely manner.
- Conduct daily, weekly, and quarterly safety audit of facility. Ensure monthly safety meeting is documented.
- Daily load and route planning.
- Effectively manage staff while building collaborative working relationships to increase engagement and retention.
- Key point of contact between the company and customers.
- Enforce all company rules, regulations, and policies.
- Load tracking and reporting.
- Maintain DOT compliance and implement compliance changes as needed.
- Utilize fleet software program to improve efficiency and effectiveness.
- Ensure safe practices are enforced and promoted.
- Interact with drivers daily and build strong rapport.
- Customer service support to clients, team members, etc.
- Dispatch trucks to designated locations timely.
- Communicate with customers via phone, email, etc. to ensure expectations are being met.
- Other duties as assigned.
DESIRED QUALIFICATIONS
Education:
- Associate's degree or Bachelor's degree preferred though not required.
Experience:
- Minimum of 5 years' experience in a similar role or capacity.
Skills/Abilities:
- Previous Transportation/Dispatch experience required.
- Strong understanding of DOT regulations.
- Ability to work independently and take initiative, anticipating and resolving problems.
- Professional demeanor, interpersonal and customer service skills over the phone and in-person.
- Strong attention to detail.
- Ability to manage multiple priorities and projects.
- Ability to adapt with changing priorities.
- Strong computer skills in Microsoft Office software.