IT Support

BIG is a group of 500 architects, engineers, urbanists, inventors, researchers and business minds from all over the world who are based in our New York, Copenhagen, London and Barcelona offices. While we are led by a group of expert partners, directors and associates - a flat hierarchy and collaborative spirit are essential to our BIG ecosystem. We are infectiously ambitious and unified by the shared mission to craft the world we want to live in, and to give form to our future, one project at a time. 

The IT Support will report to the NYC IT Manager.  

• Bachelor’s degree or higher in IT, Computer Scienceor related field
• Previous experience working as an IT team member in a professional office environment
• Is organized, structured and detail-oriented with a positive can-do attitude
• Has a professional presence
• Isa good colleague and a team-player 
• Is capable of multi-tasking 
• Demonstrates responsibility, innovation, integrity, dependability, self-awareness and good work ethic
• Is proactive and completes tasks with a sense of urgency
• Has excellent interpersonal skills and written communication skills
• Feels that no task is too little or too great
• Is a natural people-person who enjoys a busy and creative environment
• Is fluent in English

• Troubleshooting and maintenance of desktops, laptops and all peripherals 
• Set up of new desktops, laptops and peripherals 
• Network troubleshooting and maintenance 
• Server troubleshooting and maintenance 
• Creating and deploying new software installations 
• Remotely assist global offices
• Set up, maintenance, and troubleshooting of video conference software and hardware 
• User support in all the above areas 
• Documentation of the constantly changing software and hardware inventory 
• Onboarding new employees
  
  

• Be proactive – take initiative, do research and don’t be afraid to try new things; prevent issues rather than just fix them  
• Be reliable – be someone leadership can trust to deliver on any task 
• Be accountable – from the big picture to the day to day, from production and team morale to liaising with Ops, own the decisions you make 
• Be consistent – prove you can do it, and then do it again and again 
• Be tenacious – be committed, show up, contribute with passion, do your best, get stuff done and don’t give up 

• Be independent –don’t be afraid to ask questions but be able to take a task or project and run with it 
• Be clever – be smart, know your stuff, think critically, keep the big picture in mind, figure things out and look up new knowledge, stay updated and be curious  
• Be nice – be a team player and a good colleague, be honest, respect your colleagues, don’t take yourself too seriously and have fun! 
• Be generous – share your knowledge and skills with other BIGsters and mentor others when you can 

Base Salary: $50,000 - $55,000 depending on experience and is overtime non-exempt

Diversity has been part of our DNA since BIG’s foundation. A multitude of cultures and backgrounds creates a new point of reference which leads to amazing insights. At BIG, we celebrate and support diversity because it makes our team, work and the built environment better. We are proud to be an equal opportunity workplace and take affirmative action to employ equally regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.