On Call Nursing Manager

Big Bend Hospice (BBH) is your “Hometown Hospice,” providing compassionate end-of-life care for over 40 years to the Big Bend region. Guided by our values of integrity, respect, and excellence, we are seeking an experienced On-Call Nursing Manager (RN) to lead and support our Triage and On-Call teams. This role is essential in ensuring exceptional after-hours patient care, timely clinical response, and operational excellence during evenings, weekends, and holidays.

The ideal candidate for the On-Call Nursing Manager role is a clinically strong, compassionate, and confident nursing leader who thrives in a fast-paced environment and can effectively balance staff supervision with hands-on patient support. This individual will oversee Triage, On-Call, and Admissions operations during assigned shifts, ensuring quality care, efficient staffing, accurate documentation, and excellent service to patients, families, referral partners, and internal teams. The ideal candidate will be a strong communicator, problem solver, mentor, and role model who remains calm under pressure and is passionate about hospice care.

Position Duties and Responsibilities:The On-Call Nursing Manager responsibilities include, but are not limited to the following:

• Oversee evening, weekend, holiday, and after-hours operations for Triage and On-Call teams.
• Supervise Triage, On-Call, and Admissions staff during assigned shifts.
• Coordinate staffing schedules, approve timecards, and manage coverage needs.
• Ensure timely response to patient, family, and referral calls.
• Provide leadership, coaching, mentoring, and support to clinical staff.
• Assist with admissions coordination and facilitate timely patient evaluations.
• Serve as a clinical resource for symptom management, patient concerns, and crisis situations.
• Review documentation for quality, compliance, and revenue integrity.
• Conduct field visits and supervisory observations to support staff development.
• Assist with onboarding, orientation, and competency training of team members.
• Participate in interviews and hiring processes as requested.
• Collaborate with physicians, hospitals, referral sources, and interdisciplinary teams.
• Evaluate patient appropriateness for hospice services in conjunction with providers.
• Provide direct patient care as needed to maintain clinical competency and support operations.
• Address customer service concerns and ensure excellent patient/family experiences.
• Promote adherence to BBH policies, procedures, and regulatory standards.
• Foster positive morale, teamwork, and professional growth among staff.
• Complete other duties as assigned.

Work Schedule:

• Friday, Saturday, Sun 7A-8P with an hour lunch each shift. 
•  Friday can be flexed to another day. Some holidays required.

Travel Requirement:

You must have a reliable vehicle and be willing to be dispatched throughout all 12 counties in Big Bend Hospice service areas.

Education & Experience:

• Associate Degree in Nursing required; Bachelor’s or Master’s degree preferred.
• Active Florida Registered Nurse (RN) license required.
• Minimum of three (3) years of nursing experience preferred.
• Hospice or home health experience strongly preferred.
• Minimum of one (1) year leadership or supervisory experience preferred.
• CHPN certification preferred or willingness to obtain.
• Intermediate computer skills required.

Skills & Abilities:

• Strong leadership, coaching, and team development skills.
• Excellent communication and interpersonal skills.
• Strong critical thinking and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to remain calm during patient/family crisis situations.
• High level of professionalism, integrity, and confidentiality.
• Proficiency in Microsoft Office and electronic medical record systems.
• Ability to work independently with sound clinical judgment.

Requirements:

• Valid Florida driver’s license, auto insurance, and reliable transportation.
• Active RN license in the state of Florida.
• BLS Certification required.
• Commitment to BBH’s core values: integrity, compassion, and accountability.

Total Rewards:

Big Bend Hospice offers a robust Total Rewards package to include Competitive Salary, Robust Employee Benefits, Recognition and Public Service Loan Forgiveness (eligible for most roles).

Apply today and help us grow our mission to inspire hope by positively impacting the way our community experiences serious illness or grief — one family at a time!

Big Bend Hospice is an equal opportunity employer committed to diversity and inclusion.