Clinical Coordinator

The Clinical Coordinator is an LPN or RN who serves as nursing support for the interdisciplinary staff, office staff and external customers. The Clinical Coordinator has a deep understanding of field staff duties, enabling the coordinator to offer resources and respond effectively to those seeking assistance from the office.

Duties and Responsibilities:

• Provides clinical resources to oversee patient and family inquiries and assess patient needs.*
• Assists w/receiving and triaging patient related phone calls during office hours. Provides support to case managers by ordering medications, responding to facility  questions,  collaborating with 24-Hour Care Coordinator for DME and supply needs, etc. and communicating changes to appropriate team members.*
• Responds to patient needs in a timely manner based on medical priority. Documents all incoming calls in the electronic medical record and notifies appropriate team members, providing documentation of such notification as indicated, ensuring compliance with BBH policy and procedure.*
  • Manages and documents patient phone calls pertaining to medical conditions and questions according to established department procedures. *
  • Serves as liaison between physicians, nurses, and patients. Navigates the collaboration between physicians, nurses, and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice. *
  • Records and maintains complete and accurate records of all communication between BBH, patient and physician regarding medical care in accordance with BBH medical record documentation requirements.*
• Responds to patient needs in an appropriate manner within skill level and BBH policies and, when appropriate, seeks provider advice when responding to patient’s medical care. Utilizes relevant data, such as medical records and patient complaints, observations, and listening skills, to identify and resolve problems in nursing care.*
• Reviews clinician documentation.  Conducts chart audits on a regular basis, and communicates findings to Director of 24-Hour Care*
• Collaborates with evening triage to ensure shift reports are given on any pertinent information impacting patients, the 24-hour teams, or BBH. *
• Collaborates with Admissions teams to schedule any necessary 24-Hour admissions, or follow-up.*
• Schedules team follow-up visits or calls as needed per request from IDG.*
• Reviews hospice plans of care.*

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and troubleshoot/handle patient/family crisis situations.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Familiar with EMR systems.
• Must have a valid Florida Driver’s license, reliable transportation, and current automobile insurance.

Education and Experience:

• Valid/current Florida and/or Multistate compact licensure as an RN.
• Bachelor of Nursing Degree preferred.
• 3 years of nursing experience, preferably in hospice or home health.
• Hospice/Palliative Care experience required; CHPN preferred.
• Valid State of FL or Compact State RN License