What are the responsibilities and job description for the Support Staff position at Big Bad Breakfast?
Benefits:
Position Summary: The support staff (host, busser, food runner) is the first and last point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a clean, comfortable dining environment. This dual role combines greeting and seating guests with supporting the service team through table resets, cleaning, and maintaining the flow of the restaurant.
Key Responsibilities:
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Position Summary: The support staff (host, busser, food runner) is the first and last point of contact for our guests, responsible for creating a welcoming atmosphere and ensuring a clean, comfortable dining environment. This dual role combines greeting and seating guests with supporting the service team through table resets, cleaning, and maintaining the flow of the restaurant.
Key Responsibilities:
- Warmly greet guests and manage the waitlist with professionalism and friendliness.
- Accurately quote wait times and communicate seating availability.
- Escort guests to tables and provide menus.
- Assist in answering phones, taking reservations, and handling to-go orders when needed.
- Clear, sanitize, and reset tables quickly and efficiently.
- Assist servers with delivering food, refilling drinks, and pre-bussing when necessary.
- Maintain cleanliness and organization of the dining area, host stand, and restrooms.
- Support overall team operations to keep service running smoothly.
- Friendly, outgoing personality with strong customer service skills.
- Ability to work in a fast-paced environment with a positive attitude.
- Attention to detail and commitment to cleanliness and safety standards.
- Reliable and punctual; must be available to work mornings, weekends, and holidays.
- Previous restaurant or hospitality experience is a plus, but not required - willing to train the right candidate.
- Availability to work flexible hours, including nights, weekends, and holidays.
- Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
- Strong communication skills, with the capability to follow and understand both written and spoken instructions.
- Able to effectively manage multiple tasks in a high-pressure environment.
- Comfortable working in tight spaces with varying noise levels and temperatures.
- Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.