Sales Operations Coordinator

Description

Big Ass Who?

We didn’t set out to start a fan company. We set out to solve a problem—workplace discomfort. (Sorry, HR, not your kind.) Facilities become furnaces during the summer, but businesses still expect peak performance and productivity. Without providing the basic human right of comfort, that’s just asinine. Seeing how overhead fans cooled California dairy cows begged a massive question for our founder. “Can a fan be made to revolutionize comfort for people?” he uttered. That’s when the HVLS Fan Company was born—with the first-ever patented high-volume, low-speed fan. But that name? BOR-ing. And customers knew it. We kept getting calls asking, “Are you the guys who make those big ass fans?” Hell yeah we are. And Big Ass Fans was born, complete with our own cheeky donkey mascot, Fanny. Today, we don’t just move air, we transform experiences. Big Ass Fans deliver comfort where it counts. We build every product like lives depend on it. Because, it turns out, they do.

Our success is a result of the Big Ass Fans team’s innovation. Are you seeking an opportunity to work with extraordinary people with an entrepreneurial spirit? Do you have something that sets you apart from the rest? With a bias for action, we want you to and bring the next great BAF product to market. From our customers to our employees, we are passionate about what we can accomplish together. The successful candidate will bring passion, energy, and a “get it done” mentality to BAF and the industrial business and contribute in a meaningful way to realize the company’s full potential in the market.

Opportunity

The Sales Operations Coordinator plays a pivotal role in shaping our customer experience, working seamlessly across departments to keep things running smoothly and deliver exceptional support. In this dynamic position, you’ll partner closely with both sales and operations teams to ensure every customer request is handled with speed, accuracy, and genuine care.

We’re searching for someone who thrives in a fast-paced environment, embraces variety, and brings strong attention to detail to every task. If you’re energized by meaningful work, and you’re driven by a commitment to helping create a world that’s safer, healthier, and more productive, then we’d love to meet you!

What You’ll Do

• Manage and prioritize multiple CRM queues to efficiently process quotes and order requests
• Accurately transfer and reconcile data between CRM and ERP systems
• Verify documentation for completeness and accuracy, proactively following up when additional information is needed
• Handle inbound phone calls and web chats, providing timely updates and support related to customer orders
• Protect sensitive customer information by consistently maintaining confidentiality standards
• Build strong product knowledge, including SKU formatting and key specifications
• Serve as a key connector between departments—such as accounting, planning, logistics, and sales—to ensure smooth communication and operational alignment
  
  

What You'll Bring

• Minimum of one year of experience in data entry
• Bachelor’s degree (BA or BS) or equivalent professional experience
• Highly self‑motivated and results‑oriented, with strong verbal and written communication skills
• Exceptional organizational and time‑management abilities
• Able to follow established processes and operate with a strong sense of urgency, especially when working under tight deadlines
• Capable of processing large volumes of information quickly and accurately
• Effective team player with the ability to collaborate closely with management and balance multiple priorities simultaneously
  
  

Think you have what it takes, but your background doesn’t perfectly align with this role? No sweat! If this position gets your fan spinning, we encourage you to apply and tell us how you’ll succeed with your unique skills in your application.

First 90 Days

Days 1-30

Every Big Ass Fans employee works towards the company’s growth goals, and no goal is successful without a plan. When you kickstart your BAF journey with a strong 90-day plan, you’ll be set up for a great first day, week, month, quarter and beyond! Here’s a snapshot of the first 90 days as a BAF Sales Operations Coordinator:

• Complete your onboarding activities, including an on-site 4-day FANdamentals training.
• Meet your peers and departments you’ll be working with on a regular basis.
• Dive into the details by familiarizing yourself with our CRM (Salesforce) and ERP (Kinetic) platforms.
• Shadow with your team to learn processes and procedures for your daily responsibilities.
  
  

Days 31-60

• Begin building sales quotes and processing new orders and order revision requests with assistance from your peers and manager.
• Field inbound phone calls from customers regarding order questions or changes.
• Delve deeper into product offerings and SKU formatting to help reduce processing errors.
  
  

Days 61-90 :

• Process an average of 20-30 quotes and order requests each day, minimizing errors to maintain efficiency and customer satisfaction.
• Help identify potential bottlenecks or inefficiencies in processes that can be addressed.
  
  

The Interview Process

• Our First Chat: You’ll be speaking with a BAF Recruiter! Here, you’ll discuss the opportunity more in-depth, and talk through any questions you have.
• Virtual Interview: This will be a virtual video interview with the Sales Effectiveness Manager. In this meeting, you’ll go through all of the in-depth details of the position, going over the day-to-day operations.
• On-site Interview: You'll be invited to our US Headquarters to meet with the Sales Effectiveness Manager and Director of Services to cover any unanswered questions.
  
  

How do you live life Big Ass?

Wonder what it’s like to walk through our Headquarters? Click here to get a virtual tour, and while you’re at it, check out our Benefits and Perks!

Be a part of something BIG

You’re not just a member of the Big Ass Fans team; it’s BIGGER than us. We are a Madison Industries company - one of the largest and most successful privately held companies in the world. Madison Industries has fostered and built exceptional companies that are essential to our collective health and well-being. Come join our mission to make the world healthier, safer, and more productive to build something truly remarkable!

Why haven’t you applied yet?

Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non-hazardous environments to avoid injury to self to co-workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.

If you need assistance or accommodation due to a disability, you may email us at [email protected] or call us at 1.877.244.3267.