What are the responsibilities and job description for the Operations Manager – Trampoline Park position at Big Air?
Big Air Bolingbrook is seeking a hands-on Operations Manager to help lead day-to-day operations at our new family entertainment park. This is a ground-floor opportunity to help shape operations from pre-opening through launch and beyond.
What You'll Do
- Oversee daily park operations, ensuring safety, cleanliness, and guest satisfaction
- Supervise, schedule, and support Team Members during shifts
- Enforce safety protocols and ensure compliance with park policies
- Assist with inventory, equipment checks, and facility maintenance coordination
- Onboarding, and training of new team members during pre-opening
- Help coordinate birthday parties, group events, and special promotions
- Step in to resolve guest concerns and escalations
What We're Looking For
- Prior experience in operations, retail, hospitality, or entertainment management preferred
- Strong leadership and team supervision skills
- Ability to multitask in a fast-paced, high-energy environment
- Comfortable with scheduling, basic reporting, and operational systems
- Available for flexible hours including evenings, weekends, and holidays
Schedule & Pay
- $18.00/hour
- Part-time during our pre-opening period (first month), supporting setup, hiring, and training
- Transitions to full-time once the park opens
Why Join Us
- Help build operations for a brand-new park from the ground up
- Leadership role with room to grow as the business expands
- Be part of a fun, fast-paced, community-focused business
Pay: $17.91 - $18.01 per hour
Work Location: In person
Salary : $18 - $18