Special Events Host

Position posted until filled. EOE.

Division/Department: Park Operations

Job Title: Events Team/Events Host

Reports To: Special Events Supervisor & Special Events Manager

Type of position: Non-Exempt / Hourly

Employee Classification: Part-Time

Location: Asheville, NC

Compensation: $11/hour

Who We Are:

Big Air Trampoline Park is a national leader in indoor adventure parks, blending active entertainment with family fun. At Big Air Asheville, we’re building a team that brings the community together through energy, excitement, and exceptional guest service. Whether it’s a birthday party, corporate event, or spontaneous night out, we believe in creating experiences that keep guests coming back. Our mission is to make every visit “Big Fun. Big Energy. Big Air.”

Who You Are:

You’re energetic, outgoing, and love making people smile. You take pride in your professionalism and organization, knowing that a well-executed event creates lasting memories. You’re attentive to details, adaptable under pressure, and thrive in an environment where no two events are the same. You believe that hospitality means anticipating needs, communicating clearly, and making guests feel valued from start to finish.

Essential Duties and Responsibilities:

• Greet and welcome all party guests upon arrival; introduce yourself to the designated “Party Commander in Chief”(parent or organizer).
• Review and confirm party details: guest count, schedule, food orders, and add-ons using CenterEdge or daily event schedule.
• Coordinate with the Events Coordinator and café staff to ensure timely food and beverage delivery to event areas.
• Serve pizza, drinks, and desserts following portion standards (two slices per guest, unlimited refills).
• Manage event timing and flow—keep the party on schedule while maintaining a relaxed, enjoyable pace.
• Assist with setup and decoration of party rooms, including signage, tableware, and personalized themes when applicable.
• Pre-bus tables and maintain a clean, organized party area during and after the event.
• Sanitize tables, sweep, and spot mop between events to ensure readiness for the next booking.
• Assist guests with transporting personal items, gifts, or leftover food safely to their vehicles.
• Stay informed about current park promotions and programs to communicate them to party guests.
• Encourage social media engagement, online reviews, and positive feedback.
• Maintain a professional appearance and complete uniform, including name tag and apron.
• Perform other duties as assigned by management or the Events Coordinator.

Education, Skills and Work Experience Requirements:

• Must be at least 16 years of age.
• No prior experience required — training provided.
• Strong communication, organization, and customer service skills.
• Outgoing, friendly, and able to stay calm under pressure.
• Must be dependable, punctual, and detail-oriented.
• Ability to lift up to 30 lbs, move quickly between rooms, and stand for long periods.
• Availability for weekends, holidays, and special events required.

Work Environment:

• Fun, fast-paced, high-energy atmosphere with frequent interaction with children and families.
• Requires standing, walking, and multitasking throughout events.
• Exposure to loud music, lights, and party environments.
• Must maintain professionalism and composure during busy or high-volume times.

What we Offer:

• Fun, team-oriented environment focused on hospitality and celebration.
• Employee discounts on food, retail, and jump time.
• Flexible scheduling and cross-training opportunities.
• Growth potential into leadership roles within the Events or Operations departments.

Pay: From $11.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $11