Multi-Unit Store Manager

Bien Cuit is a James Beard-nominated, Brooklyn-based retail and wholesale bakery focusing on

handcrafted bread and pastry. We are dedicated to merging classical and contemporary techniques that harness the benefits of fermentation, support the seasonality of local agriculture, and respect the

centuries-old tradition of the bakery as the heart of the community. We are a company that values its

community and team and seeks team members who are hands-on and have significant experience in the Food & Beverage industry.

Job Summary:

The multi-unit manager (Smith St. & Grand Central Terminal locations) is responsible for leading all team members in the efficient and profitable operation of both locations. They are responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent, fast, efficient, and friendly service. The multi-unit manager creates the tone and personality of the stores by role-modeling excellent customer service and creating a culture of respect and teamwork in the stores. They are responsible for ensuring excellent training, customer service, product knowledge, and education while encouraging safe work practices and demonstrating commitment to promoting the brand ideals.

Store Operations:

• Looks for ways to grow sales and provides ideas to increase revenue continuously.
• Ensures and is accountable for store profitability, not only by growing sales, but also by controlling costs of goods, inventory levels, labor, supplies, and expenses.
• Ensures proper team member coverage, scheduling according to the needs of the business while maintaining target labor costs.
• Responsible for ensuring shifts are covered when call-outs occur, including coming in if no one is available.
• Oversees all cash management. Able to perform all POS duties and opening and closing procedures, while being a conduit for communication between the corporate office, back of house, and store staff.
• Maintains proper loss prevention standards, reviewing cash handling procedures, deposits, and safe procedures.
• Maintains clean, well-merchandised stores, following visual presentation plans and standards.
• Plans, executes, and communicates all sales promotions and new product information effectively and efficiently.
• Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates ongoing training and development of current staff.
• Promotes and practices safe work habits, identifying and resolving potential safety hazards and operational inconsistencies. Documents accidents and conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment.
• Ensures stores are DOH and DOA compliant.

Service:

• Is the Role Model for outstanding service and “owner” of the service initiative at their stores.
• Proactive in solving customer problems and satisfying customers in various situations.
• Ensures all team members are committed to and demonstrate our Guiding Principles and House Rules.
• Ensures that all team members provide customers with efficient, friendly, superior service consistently.
• Consistently monitors, coaches, and encourages team members to meet the Company’s service standards.
• Assesses and provides adequate staffing to provide efficient, friendly, superior service.
• Maintains high cleanliness and aesthetic standards throughout the store in the areas of store appearance, merchandise, and equipment.

Product:

• Ensures all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Ensures that all Company food offerings maintain the highest quality and are presented in a way that showcases the quality of the products
• Ensures that all team members are educated on our products and services, by developing an understanding of our various beverages and foods. All staff should be able to not only describe our products in a way that demonstrates the quality and craftsmanship that went into them, but also be aware of allergens in all of our products and other ingredients that could be problems for common dietary restrictions (i.e., knowing which products have gluten-free flours and which breads contain dairy or honey)
• Taste drink and food products on a per shift basis for quality assurance.

Training & Development:

• Provides ongoing training and development to all team members in the areas of operating standards, customer service, and product knowledge.
• Demonstrates the ability to lead, effectively communicate, and champion the Bien Cuit brand and uphold the company’s ethos.
• Builds morale and team spirit by fostering a work environment where team members’ input is encouraged and valued.
• Ensures each team member has received proper training to perform as a barista or shift supervisor efficiently.
• Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
• Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

License/Certification:

• Food Handlers Certificate (required)

Benefits:

• 401(k)
• Paid Time Off
• Health and Dental Insurance

Salary:

$68,000-$70,000