Catering & Rental Coordinator (Event Planner)

Job Overview

If you are interested in working in hospitality at a local, small business where nights & weekends are not required & you thrive off taking customer orders & pre-planning the details to hand off to the on-site team to execute to provide a great customer experience, this might be the job for you! This is a fast-paced position that handles incoming inquiries while providing excellent customer service. You will be joining a team that prides themselves on customer service, following through with each request & knowing how important it is to make sure every detail is correct for the customer. This requires high attention to detail, excellent organization skills, the ability to multi-task, & the ability to hear what the customer is looking for and give the best recommendation to meet their needs. The main responsibilities will be to process incoming inquiries (via email, phone calls, & in-person) while providing outstanding customer service for customers looking for catering, rental, or bartending services.

Responsibilities

• Answering phone calls to assist customers with their orders
• Help customers place rental, catering, and/or bartending orders by creating quotes & contracts
• Enter new orders into the schedule & remove rental from inventory
• Fill information into sub-contractor contracts after customers book & send to sub-contractors to book inventory
• Update orders for customers as requested leading up to their event
• Finalize details for events that are booked with-in two-weeks of the event date at time of order
• Provide outstanding customer service through phone calls, emails and in-person consultations for both social & corporate customers

Skills

• Excellent customer service
• Excellent interpersonal skills, with both customers & the Biebel's team
• Sales skills and ability to build productive business relationships
• Ability to learn quickly & retain information then apply that information to similar situations
• Ability to meet short deadlines
• Ability to manage multiple projects simultaneously
• Excellent time management and communication skills

Required Experience

• High school diploma or equivalent
• Proficient working in Microsoft Office Suite, especially Excel & Outlook
• Comfortable communicating by email, phone, & in-person to accommodate customers’ preferred method of communication

Preferred Experience

• An associate degree in hospitality or event planning, business or a similar field or at least 1 year experience working in a catering and/or rental company
• Experience with Caterease
• Bilingual (Spanish)

Benefits

• Full-time position with no required nights & weekends in the events & hospitality industry
• IRA Matching
• Employee Discount
• Health, Dental & Eye Insurance
• Holiday & Paid Time Off

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $22